Resident Manager, Parker Towers

Job Title: Resident Manager, Parker TowersFLSA Status: Non-Exempt, HourlyLocation: New York, NYWorksite Status: OnsiteWe're Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.As for our team? We are a group of passionate people who believe in making every day better than yesterday. It's who we are. We put people first because we know that's how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better.We're on a mission to make city life happier - want to join us? Since you got this far, we're assuming the answer is, "absolutely." So, here's what you can expect:As a Resident Manager on the Parker Towers team, you'll be responsible for trouble shooting resident relation matters and supervising day to day operations.As a leader on our team, you should be:A passionate person who believes in helping others win by providing the resources and development necessary to grow.An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team's objectives.Authentic. Bring your best self to work, let's do something amazing.Flexible knowing and expecting that things change and that's what makes our business stronger.What you will do:Provide strong leadership to the team by setting clear goals, expectations, and priorities. Motivate team members to achieve their full potential and foster a positive and collaborative work environment.Identify opportunities and training needs and implement effective solutions to enhance team efficiency, skills and knowledge. Provide coaching and mentorship to team members to help them grow and develop in their roles.Facilitate open and transparent communication within the team and across departments. Keep team members informed of important updates, changes, and initiatives, and encourage feedback and suggestions for improvement.Responsible for maintaining the physical assets of the property.Supervise and monitor the day-to-day operations of maintenance staff while cultivating positive resident-landlord relationship.Perform daily property condition inspections to ensure all common areas are properly maintained and clean. Common areas including but not limited to lobby, laundry rooms, hallways, offices, storage areas, refuse areas, and grounds must be always clean. Schedules routine janitorial tasks to ensure that the above is consistently maintained.Conduct regular preventive maintenance throughout the property including both interior and exterior components.Manage turn process from move out and scoping through completion of work and resident move in, ensuring unit is in pristine condition and proper documentation is provided to AGM.Coordinate maintenance requests that require outsourced contractors for repairs that cannot be handled in-house. Work with and report any maintenance issues to GM and AGM. Supervise completion of scope.Submit incident reports to office regarding emergencies, resident incidents, staffing incidents, unsafe conditions, etc.Report any violations received to Ops and Compliance team.Ensure all maintenance supplies are adequately stocked and inventoried.Ensure PO's are created for all orders, vendor services and supplies.What you should have:7+ years of recent hands-on experience in the property management industry.5+ years of supervisory experience.Facilities/Operations experience with strong working knowledge of building systems.The ability to connect with others to lead and keep the team aligned and focused.A "can-do attitude" with the ability to multitask and remain calm under high pressure in a fast-paced environment.Proficiently skilled in plumbing, electrical, mechanical, and basic construction.Superior time management and organizational skills.An analytical ability to collect and use information to solve complex problems.Experience managing resident amenity spaces.Ability to effectively communicate with all levels of management; internally and externally.Fanatical discipline and relentless desire to do what needs to be done.A love for doing what others won't and solving very difficult problems.A desire to grow and take on ever increasing responsibility.Doing any, or all of that, in a multi-family environment would be good too.What we offer:We owe it to our people - both residents and Beam team members - to do the right thing. That means making sure every building, lounge, terrace or office is a place where people are comfortable being themselves. Not just because it's fair, but because it's what makes us better. We know that if we take care of our team, everything else will fall into place and we do everything we can to make decisions that are in the best interest of our people. Here, we'll always let you know where you stand, and we strive to help you get where you want to go.At Beam, you'll be surrounded by people who model our Cultural Responsibilities:Be a good neighbor.Do the right thing.Help others win.Be Yourself.Be Better Today Than Yesterday (BTTY).Hourly Rate: $33.04 - $41.94Exact compensation may vary based on skills, experience & location.Benefits: First and foremost, we're human. We understand that feeling good at work, means having the tools and resources you need to feel good outside of work. At Beam, we offer benefits that support the whole you - physically, emotionally, and financially. We provide a variety of benefits to team members, including health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources.A few of the people you will work with:SteveRobertElijahJaysonDiversity, equity, and inclusion is critical to our success as a company. That said, it's not enough to just BE diverse, embracing diversity is a must. We want you to feel comfortable bringing your best self to work, which is why Beam celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.