Account Manager

Integrated Technology Systems is a successful, growing MSP based in New York City, providing top-quality IT support services to professional services clients. We're looking for an Account Manager to join our tightly collaborative team focused on out-of-this-world customer service and advanced cloud and network security solutions. This is a hybrid role based in NYC.We’ll Provide:Annual salary of $80k+ based on experienceHealth insurance, PTO, and 401k with company matchHybrid work environment to support work/life balanceWhat You’ll Do:Own and grow client relationships by maintaining a deep understanding of each client’s business, IT environment, and goals to drive retention and satisfactionTranslate client needs into action by developing technology roadmaps, budgets, and lifecycle plans, and coordinating with internal teams to deliver aligned solutionsManage the full account lifecycle including renewals, proposals, orders, margins, and accurate tracking of all activity in PSA and account management toolsSupport strategic planning and reporting through preparation of TBRs, proposals, and follow-up activities that identify new opportunities and improvementsPartner cross-functionally with engineers and internal teams to standardize client environments, ensure timely delivery, and maintain best-practice technology stacksSkills You’ll Need:2+ years of related experienceStrong organizational and time-management skills, with the ability to proactively prioritize work and manage multiple client relationships effectivelyExcellent written and verbal communication skills, including the ability to present ideas clearly to business owners and key stakeholdersFinancial and business acumen, with experience evaluating client profitability, margins, and overall account healthRelationship-driven mindset, comfortable building trust with both clients and internal teams to solve business and technology challengesCuriosity and adaptability with technology, staying current on industry trends and quickly learning new tools and solutionsBachelor's or Associate's degree preferredNext Steps:Quick apply with your resume hereOrGet a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-YTO1UBVIX/landing?u=1182753