Help Desk Support Technician- *US Citizens or GC Holders- Must come from financial or notable compan

Help Desk Support Technician- on-site NYCUS Citizens or GC HoldersShort Term Contract - could go longer for the right personResponsibilitiesDeliver timely support by responding to and resolving help desk tickets across Windows, macOS, Microsoft 365, VPN, printers, and standard business applications, while maintaining detailed and accurate documentation in a centralized ticketing system.Provide high-touch, white-glove technical support, including deskside assistance, client-facing interactions, event support, and executive support for traveling staff.Experience with Entra/IntuneConfigure, deploy, and support Apple macOS devices, including mobile device management (MDM) through JAMF.Set up, maintain, and troubleshoot Microsoft Windows laptops and desktops, ensuring compliance with antivirus policies and endpoint security controls.Administer Microsoft 365 and Azure Active Directory environments, including user and access management.Support and manage audio-visual and teleconferencing systems, including Zoom Rooms and Cisco Rooms.Coordinate hardware maintenance and repairs with third-party vendors and oversee inventory management for IT assets and software subscriptions.Monitor and communicate cybersecurity alerts, ensuring adherence to organizational security policies across global teams.Manage end-to-end onboarding and offboarding processes, including device provisioning, account setup/deactivation, and access control.Perform hardware troubleshooting, system imaging, and documentation updates, escalating complex issues when necessary.Qualifications2–4 years of experience in IT support or help desk roles; experience in professional services environments is a plus.Strong working knowledge of Windows 10/11, macOS, Microsoft 365, Azure Active Directory, and common business applications.Experience with JAMF, antivirus policy management, and teleconferencing platforms preferred.Familiarity with ticketing systems and IT service management processes.