Director of Retail Operations Support

The Director of Retail Operations Support provides strategic leadership and operationaloversight for the Retail Division's centralized support functions. This role is responsible forensuring consistent, high-quality operational support across all retail locations and forempowering retail teams with the tools, systems, and processes needed to servecustomers effectively and compliantly.This leader oversees the Retail Operations Support Team. Each direct report supports 12+retail locations, ensuring inquiries related to retail operations are answered promptly,correctly, and consistently. Responsibilities include governance of administrativeprocesses, routing issues to appropriate functional areas (Accounting, HR, Marketing, IT,etc.), and enhancing operational efficiency and compliance across the division.Essential Duties & Responsibilities:Partner with departmental partners to answer complex inquiries and improvecross-departmental service level agreements.Oversee operational processes across the retail division to ensure overallefficiency and maximize productivity.Drive operational excellence in support for topics including, but not limited to:Deal workflows and booking practicesFinancing options and documentation requirementsBilling, bill backs, and invoicing questionsInventory tracking and reportingTitling processes and documentationEnsure escalation paths are in place and effective for issues requiring crossfunctionalresolution (e.g., accounting, HR, IT, marketing).Qualifications:Required:Bachelor's degree in Business Administration, Operations Management, or relatedfield (or equivalent experience).7+ years of operational leadership experience, preferably in multi-location retail,dealership, or field operations environment.Demonstrated success in leading teams and improving support processes.Strong analytical, communication, and project management skills.Ability to build strong cross-functional relationships and influence without directauthority.Preferred:Experience in manufactured housing, automotive, RV, or other complex retailoperations.Experience with CRM systems, service ticketing systems, and processdocumentation tools.Exposure to centralized operations support or shared services leadership.Key Competencies:Operational excellence and process orientationLeadership and team developmentCross-functional collaborationCustomer-centric mindsetProblem solving and decision makingCommunication and influence across organizational levels