Commercial Lines Account Manager

Commercial Lines Account Manager Location Bossier City, LA Work model In office 5 days per week. Role summary The Commercial Lines Account Manager supports a portfolio of small to mid-market commercial clients and producers across the full policy life cycle. This role owns day-to-day service, renewals, and marketing activity, while delivering consistent client experience through strong coverage knowledge, clear communication, and disciplined documentation. About Tropolis Tropolis is a leading national insurance brokerage focused on combining technology and data to drive growth, improve employee experience, and deliver exceptional customer service. Our mission, Insuring Tomorrow Together, reflects our commitment to being a trusted brokerage, embracing innovation, and building a collaborative culture with our agency partners, customers, carriers, and communities. What you will do Manage a book of small to mid-market commercial accounts, serving as a primary point of contact for clients and internal producer partnersLead renewals end to end, including gathering updated exposure information, identifying coverage changes, and building a clear renewal strategy with the producerMarket accounts to carrier partners, prepare complete submissions, follow up for quotes, and negotiate coverage terms and pricing aligned to the client's needsPrepare proposals, summaries, and coverage comparisons that are clear, accurate, and client-readyProcess and manage endorsements, certificates, cancellations, audits, audits support, and other service requests with speed and accuracySupport new business onboarding, including document collection, coverage verification, and coordination with carrier and internal teamsMaintain thorough, timely documentation and file hygiene within the agency management system, including notes, activities, attachments, and required fieldsPartner closely with producers to identify rounding and cross-sell opportunities while protecting retention and service qualityStay current on carrier appetite, underwriting requirements, and industry changes impacting commercial property and casualty clients Success looks like High retention and strong client satisfaction across assigned accountsOn-time renewals with clean submissions and minimal reworkAccurate policy issuance and endorsements, with strong documentation and compliance disciplineStrong working relationships with producers, underwriters, and internal teams Required qualifications LA Resident Insurance License in good standingAt least 3 years' experience in an independent insurance agency supporting commercial property and casualty accountsWorking knowledge of commercial lines coverages, renewal workflows, and carrier marketing practicesStrong organization and follow through across multiple concurrent deadlinesExcellent written and verbal communication, with the ability to explain coverage in a clear, practical wayHigh attention to detail and commitment to documentation, compliance, and E-and-O controlsApplied Epic experience Benefits Tropolis offers a competitive and comprehensive benefits package, including flexible time off, 11 paid holidays, a 401(k) with 100% match on the first 4% with immediate vesting, and medical, dental, and vision plan options with 90% employer paid. Purpose Plan All eligible team members participate in Tropolis' Purpose Plan, an equity incentive program that lets you share in Tropolis' long-term success through an equity pool that can grow over time. Compensation Compensation range: $55,000 - $72,000 Pre-employment testing and background checks Employment is contingent upon successful completion of any pre-employment testing required for the role and a satisfactory background check. This may include verification of licensing and credentials, employment history, and other checks consistent with applicable laws and business needs.