Customer Service

Job Description We are a top-performing, high-accountability agency looking for a licensed insurance professional who can handle real customer conversations, not just basic service tasks. This role requires emotional intelligence, ownership, and the ability to think under pressure. An active P&C license is reauired.Our service team is the backbone of client retention. You are not just answering calls, you are protecting relationships, revenue, and our reputation.If you are not currently licensed and experienced in insurance, this is not the position for you.BenefitsAnnual Base Salary + Bonus OpportunitiesPaid Time Off (PTO)Health InsuranceCareer Growth OpportunitiesMon-Fri ScheduleHands on TrainingResponsibilitiesManaging inbound client requests with professionalism and urgencyDe-escalating complex or frustrated customer situationsReviewing policies, identifying gaps, and solving problemsnot passing them offDelivering clear, confident communication (phone, text, email)Supporting retention by building trust and long-term relationshipsDocumenting all client interactions accurately and consistentlyRequirementsActive Property & Casualty Insurance LicensePrior insurance agency experience (Allstate, State Farm, or similar preferred)In-office availability in Bossier City, LAYou will stand out if you:Stay calm and professional in difficult conversationsTake ownership instead of making excusesAre naturally friendly, outgoing, and confident on the phoneCan think critically and solve problems without constant directionAre coachable and open to feedback