Referral & Outreach Coordinator, Dayton Regional Pathways HUB

Company SummaryThe Greater Dayton Area Hospital Association (GDAHA) is a full-service not-for-profit association whose primary focus is to ensure quality health care in our area. We are recognized by hospitals, business leaders, public officials, the media and the community as the regional resource for healthcare information. We assist our members with ensuring the quality of care, advocacy, member services, data reporting, and health information technology (HIT). Job PurposeThe Referral and Outreach Coordinator is responsible for providing the initial contact to referrals to gauge their interest in enrolling in the Pathways Community HUB, providing community outreach, supporting the overall HUB operations, and GDAHA’s community health initiatives. The referral coordinator is responsible for displaying the mission, vision, and values of GDAHA alongside their colleagues. Duties and ResponsibilitiesCommunity health supportAssign interested referrals to a Community Health Worker (CHW) at one of our partnered Care Coordination Agencies (CCA). Create and implement a comprehensive training course for our new CHWs with the HUB director.Provide referral clients with a general overview of the Pathways Community HUB and how they could benefit from working with a community health worker. Find and attend community outreach and engagement events to represent the Dayton Regional Pathways HUB.Research supportAssist in the creation of reports to our funders and periodically assist with fund development research within the community health space. Research local resources to add them to our community resource. Administrative supportAssist the HUB Director with administrative duties that are required in the HUB.Organize speakers for monthly HUB meetings.Create and manage guidelines for HUB incentive programs. Other areasPerform other duties and responsibilities, as assigned.Periodic responsibilitiesWeekly: research additional information for community resources, create and distribute weekly email newsletter for HUB CHWs.  Monthly: Review Care Coordination System database for accuracy Quarterly: Assist with OCMH grant, support CHW training/onboardingAnnual: assist in preparing annual reports for funder(s)  QualificationsExperience (at a minimum)High school diploma or equivalent; Bachelor’s degree preferredExperience in smaller, fast-paced, not-for-profit association4 + years of customer service experience 2 years of administrative experienceAttributes and interpersonal skillsWorks effectively with colleagues to share information efficiently and cooperatively to complete work both individually and in a team environmentExcellent oral, written communication and presentation skillsPresents a professional first impression and demonstrates stellar people skillsStrong attention to detail and high level of accuracyTechnical skillsProficient in the Microsoft Office suite (Excel, Word, Outlook, OneDrive, Sharepoint)Excellent mathematical skillsAbility to quickly learn other systems or software