Customer Care Representative – Garage Door Industry Experience Preferred (Midwest | Remote-Friendly)

Customer Care Representative Midwest Region | Remote-Friendly(Onboarding/Training will be provided in our Warsaw, Indiana facility)About The RoleSafe-Way Garage Door is seeking an experienced Customer Care Representative to support our Midwest customers. This role is ideal for candidates with garage door industry experience who understand order flow, product configurations, and dealer or distributor relationships—and who have successfully worked in a remote or hybrid customer service environment.Depending on your experience and skill level, this position may be hired at Level I, II, or III, with responsibilities and complexity aligned accordingly.What You’ll DoServe as a primary point of contact between customers, distribution centers, sales managers, and internal teamsAnswer incoming calls and emails in a courteous, accurate, and timely mannerProcess garage door orders and quotes with a strong focus on accuracy and turnaround timePrepare orders for invoicing and complete invoicing as requiredCalculate CODs and freight charges when applicableMaintain strong working relationships with Midwest customers and distribution centersSupport issue resolution related to pricing, quality, order changes, or delivery timingCommunicate customer feedback, complaints, and order updates to the appropriate departmentsMaintain activity goals and productivity standardsProvide peer support to other Customer Care team members as neededLeveling Overview (Based On Experience)Level I: Order invoicing, door section orders/quotes, customer support assistanceLevel II: Full call and email handling, basic complete door orders, freight/COD calculationsLevel III: Complex order quotes, technical product support, complaint resolution, and cross-functional coordinationWhat We’re Looking ForRequired Qualifications:High School Diploma or GEDMinimum two (2) years of customer service experienceStrong computer skills, including Microsoft OfficeAbility to work independently and manage priorities in a remote environmentPreferred Qualifications:Garage door industry experience (manufacturing, distribution, dealer support, or sales support)Experience processing garage door orders, quotes, or technical configurationsFamiliarity with inventory, manufacturing, or order processing systemsPrior experience working in a remote or hybrid customer service roleSkills That Will Help You SucceedStrong customer focus and professional communication skillsHigh attention to detail and commitment to order accuracyAbility to manage multiple priorities in a fast-paced, remote settingProblem-solving mindset with the ability to resolve customer issues efficientlyDependability, accountability, and strong follow-throughWork Environment & Physical RequirementsRemote-friendly role supporting Midwest customers and distribution centersProlonged periods of sitting, phone use, and computer workOccasional lifting up to 15 poundsReasonable accommodations available for qualified individualsWhy Join Safe-Way Garage DoorOpportunity to apply your garage door industry expertise in a stable, growing organizationRemote-capable role with Midwest market focusCollaborative team environment with clear performance expectationsLevel-based structure that aligns responsibility with experienceSafe-Way Garage Door, LLC is an Equal Opportunity EmployerWe value diversity and are committed to creating an inclusive environment for all employees.We offer a full benefits package which includes: Medical, Dental, Vision, Life Insurance, Disability, Retirement plan and more.Pay is Dependent on Experience. Starting at $20.00 per hour.Powered by JazzHRTpavu3KKwr