Epic Cupid Analyst

Epic Cupid AnalystLocation: Palo Alto, CAPosition Type: Full-time Employment (FTE) – Direct HireNumber of Openings: 1Start Date: ASAPSalary Range: 115 – 150KOn-site Requirements: 1-2 days on-site per month – Candidates must be within reasonable driving distance to Palo Alto, CAInterview Process: 1st: Phone Screen w/ HR -- 2nd: Interview w/ Hiring Manager -- 3rd: Team InterviewPosition Summary:Our client is seeking an Epic Cupid Analyst to join their clinical applications team supporting cardiovascular workflows and systems. This analyst will work alongside a team of three other analysts and support ongoing system upgrades, new site implementations, and Cupid enhancements, including expansion of non-invasive cardiology workflows and supply integrations.This role supports the health system's Epic environment by designing, building, testing, and optimizing applications that help deliver high-quality, efficient, and safe patient care. The analyst will also collaborate with operational stakeholders and IT teams to resolve issues, implement enhancements, and maintain system performance.Key Responsibilities:Provide Tier 2 support for Epic Cupid application incidents escalated from the help deskMonitor production systems and troubleshoot application issuesSupport Epic Cupid configuration, build, and optimization effortsLead small to medium complexity upgrades, enhancements, and workflow improvementsModify system tables and master files under guidance of senior analysts when necessaryCollaborate with cross-functional IT teams including Infrastructure, Integration, Reporting, and Service DeskParticipate in design, build, testing, and implementation of new functionalityAssist with documentation of workflows, system changes, and testing proceduresAct as a liaison between technical teams and operational stakeholders to resolve issuesMentor junior team members and assist with troubleshooting and knowledge sharingParticipate in on-call support rotations as requiredCurrent Team & Project WorkJoin a team of three Epic analysts supporting cardiovascular systemsUpcoming initiatives include:Epic upgradesImplementation of new clinical sitesExpansion of non-invasive Cupid workflowsEnhancements related to cardiology supplies and integrationsPosition Qualifications:Epic Cupid Certification (Required)2+ years of experience supporting healthcare applicationsExperience supporting Epic clinical modules within a healthcare environmentAbility to support application build, upgrades, and troubleshootingStrong analytical and problem-solving skillsAbility to collaborate with technical teams and clinical stakeholdersBachelor's Degree is required