IT Deskside Support

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on-site Advantage Services—because we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community “home.” Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team. Why CommonBond Communities?: Work-life balance Competitive salary Employee referral program Comprehensive benefits package Employee recognition and rewards program A respectful and growth-oriented workplace A chance to make a difference in the community! Ongoing training and professional development CommonBond Communities invites qualified applicants to apply for the IT Deskside Support position. This position sits at our Central Office in Saint Paul, Minnesota and provides on-site user support in conjunction with the contracted HelpDesk support. The salary range for this position is: $55,000-$65,000 ESSENTIAL FUNCTIONS Internal point of escalation for service desk Act as Deskside Support point of contact with vendors Trouble shooting with users over the phone and in person. Providing technical support for hardware, software, and connectivity (i.e. printers, desktops, laptops, monitors, internal and internet applications, computer operating systems, and network connections) Windows/Android/iOS Mobile device configuration All on-site “hands and feet” activities. (User moves and adds, conference room and digital signage support) Responsible for End User related change control activity Provide backup support to the third-party IT support team for Azure AD, M365 and MS Intune environments Troubleshooting and analyzing computer issues of moderate to difficult scope. Assisting with daily routine’s such as backup tapes and monitoring error logs. Providing Basic Network support (DNS, DHCP, TCP/IP) Setup and configure laptop and desktop computers (Software installs, patches, etc.) Request email logins from corporate IT during onboarding in coordination with HR Perform systems administration functions for Windows 365 infrastructure, Exchange, software updates, anti-virus, backups and CRM systems Avaya phone system administration - Setup/deploy phones to on-site personnel (Avaya IP Office 500) Other duties as required Special projects help as needed Formulates teaching outline, determines instructional methods, and conducts training sessions. Instructional methods may include individual training, group instruction, lectures, demonstrations, workshops, and brown bag sessions. Provide primary application and procedural for new employees. Provide follow-up and ongoing application and procedural training for employees. Communicate procedural changes to staff due to system upgrades. Writes and develops training materials such as handbooks, instructional material, demonstration models, multimedia Visual aids, computer tutorials, and reference works. Document IT-related information due to application changes and procedures. Communicate the status of issues and repair them in a timely manner. Communicate any downtime to appropriate people as soon as possible. Update the Associate Vice President of IT and IT Staff on the status of ongoing issues. Communicate software and procedural changes to staff. Suggest improvements in department-specific work procedures. Interacts with Regional Managers regarding the developmental training of specific employees. Other Duties as Assigned Establishes and maintains a positive working relationship with all organizational departments to optimize working partnership and communication Maintain a high level of communication with the Associate Vice President of IT, ETO and Teams Administrator and Yardi Administrator and CommonBond staff Procedural and industry-standard training experience. Ability to speak effectively in interpersonal situations and before groups of employees. Proven presentation and facilitation skills. Demonstrate experience working with a diverse population. Effective listening skills. Innovative problem-solving ability. Persistence with problems even when experiencing setbacks. Effective time management and priority-setting skills. Ability to shift gears and learn new technology or information quickly. Detail-orientation including precision and follow-up skills. Independent self-learner. KNOWLEDGE, SKILLS AND ABILITIES 1-3 years technical work experience in an IT Systems 1 year of experience with Windows 10/Windows 11, Outlook, Microsoft Office applications, and Microsoft Edge Ability to communicate effectively written and orally Ability to type data into a computer Experience supporting M365 /MS Office and a variety of WiFi-enabled devices Support production environment supporting Windows 10/11 Basic skills/knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc) Basic skills/knowledge of Active Directory concepts and administration Subject Matter Expert with System Center Configuration Manager Scripting, Packaging and Deployment knowledge for applications and operating system changes EDUCATION AND OTHER REQUIREMENTS High School diploma or equivalent required, BA/BS degree preferred PHYSICAL REQUIREMENTS Ability to perform work in-person, on-site, 5 days/week in St Paul, MN at Central Office Quiet to moderate noise level Ability and willingness to work occasional evenings and weekends Ability to sit and stand for extended periods of time Ability to use hands to grasp, twist and pull Access to reliable transportation Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)