IT Support Specialist

Job DescriptionIT Support Specialist I (Contract)Duration: 6-Month Contract (with potential to convert)Schedule: Full-Time, Monday-Friday, 8:00 AM-5:00 PMLocation: Onsite - St. Paul, MN (initially), transitioning to Mendota Heights, MNCompensation: $27-33/hourJob SummaryThe IT Support Specialist I provides front-line technical support to end users. This role serves as the first point of contact for IT-related issues, handling support requests via phone, email, and ticketing systems. The position requires strong communication skills, a customer-focused mindset, and the ability to resolve common hardware, software, and access issues both remotely and in person.This is a full-time, onsite contract role supporting an established IT support team during a temporary coverage period.Essential Duties & ResponsibilitiesServe as first-line support for inbound IT requests via phone, email, and ticketing systemLog, monitor, prioritize, and resolve helpdesk tickets; escalate issues as appropriateManage assigned ticket queue to ensure timely and accurate resolutionPrepare and configure laptops for new users; coordinate shipping and remote first-time login supportAssist with basic mobile device use and troubleshooting (Android and iOS)Support user account access, password resets, and MFA setupProvide assistance with company-issued printers and VPN connectivityOffer guidance on basic application usage and escalate training needs when appropriateDeliver in-person support as needed at the onsite office locationPerform other related duties as assignedQualificationsEducation & TrainingHigh school diploma or equivalent requiredAssociate degree in Information Technology, Computer Science, Information Systems, or related field preferred, or equivalent hands-on experienceExperience & Technical SkillsBasic experience configuring and troubleshooting laptops and desktopsWorking knowledge of Microsoft Windows operating systemsBasic familiarity with Android and iOS devicesPrior helpdesk or IT support experience preferredCommunication SkillsStrong verbal and written communication skillsAbility to communicate clearly and professionally with employees at all technical skill levelsAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.