Team Lead Customer Service Associate

Title : Team Lead Customer Service AssociateLocation : Cumberland RIDuration : 10+ Months ContractJob Description: The Team Lead provides support to the customer service agents and customers in addition to all duties assigned to this classification of work. Candidates with Utility/ Power/Oil and Gas/Energy/Electric Distribution Industry experience will be highly preferredMinimum Qualifications:• High School diploma or equivalent required. • Demonstrated ability to communicate courteously, professionally, and effectively with customers when handling complaints, adjustments, or service problems.Candidates must have prior experience in leading Customer service/Call Center teams experience