Customer Care Product Specialist PeerTech Pro

Job DescriptionThe role of the Customer Care Representative is to provide product information and product support to new and existing customers. This position works closely with several departments (i.e. sales, accounting, production, and shipping) to ensure orders ship on time and complete. Provides a direct link to the Emerging Tech areas specializing in displays, and is a resource to customers for troubleshooting issues with outdoor displays.Qualifications: QualificationsHYBRID POSITION:After one year of employment, this position is eligible to participate in Peerless-AV's Hybrid Work Model.QUALIFICATIONS:Education:Bachelor's degreeExperience:3 years of Customer Service Experience or related area.Skills/Abilities:Possesses an understanding of customer service satisfactionExceptional Communication skills (verbal/written)Excellent problem-solving abilityKeen eye for detailStrong organizational skillsFamiliar with newest wireless TechnologyAbility to explain instructions and processes verballyDisplay and projector knowledge a plusConduct on-line researchMicrosoft suite (Outlook, Excel, Word)Perform basic math and algebraSpecialized skills:Ability to understand assembly instructions and technical drawingsWork Hours:Various shifts: 9:30AM to 6:00PMESSENTIAL RESULTS:Answer high volume of calls providing product information and supportBuild a rapport with customers to encourage repeat businessEnter purchase orders with minimal error (meet daily quota)Understand the accounts in the territory assigned to supportMaintain open communication with the regional sales personnel for the territory assigned.Consistently update ticketing platform after every interaction and status changeWork with repair centersCoordinate shipping and freight for customers' displaysWork closely with the Returns and in-house display techniciansResolve customer complaints courteously while creating customer loyaltyGenerate reports/documents to support business goals and initiatives as neededUpdate customer records in ERP database as neededTroubleshoot wireless and weather proof display inquiriesOther duties as assignedAware of the Quality & Environmental Policies & Objectives and understand your role & contribution towards these goals and how activities in your area contribute towards these objectives.QMS & EMS Master List – aware where to find documented policies, procedures & instructionsAware of Significant Environmental Aspects & Impacts (Environmental MGT System)Understand Environmental Compliance obligations & implications for non-complyingProper MGT & handling of Hazardous & non-hazardous Waste, including recycling.Participate & support Peerless Emergency Preparedness & response plan.Contribute toward **EMS & QMS initiatives & improvements **to support **QMS & EMS Goals & Objectives. **WORKING CONDITIONS:Professional, business/office setting.Prolonged periods of sitting at a desk and working on a computer up to 8 hours per day.Must be able to lift up to 30 pounds without assistance.Occasionally entering plant/warehouse (can range in temperature, humidity, and dust levels) using required safety equipment.Additional InformationWe offer stability, competitive pay, plus outstanding benefits, including Blue Cross Blue Shield PPO health plan with eye and dental care, 401(k) with company match, paid vacation and a friendly, progressive work environment.All your information will be kept confidential according to EEO guidelines.Compensation: $40,000-$40,000 per year