Field Applications Engineer

DescriptionThe Field Applications Engineer supports the deployment, performance, and customer success of GovComm Wrong Way Vehicle Detection Systems (WWVDS), GovComm cameras, and Carmanah traffic safety products. This role partners closely with sales, engineering, and customers to ensure systems are properly specified, installed, tested, and operating as intended in real-world conditions.This is a highly hands-on, field-oriented position responsible for technical support, system validation, and customer training. The role includes working directly with agencies, contractors, and distributors to troubleshoot issues, improve system performance, and support product adoption.The position requires approximately 50% travel and includes occasional evening or nighttime work to support field testing and commissioning of wrong way detection systems under live traffic conditions.Essential Job FunctionsOn-site commissioning, troubleshooting, and maintenance of WWVDS and cameras with contractors, agencies, and engineersConsults with existing and prospective clients (DOTs, municipalities, and contractors) to assess and understand needs related to WWVDS and Carmanah traffic safety solutionsProvides technical support and guidance to customers on inbound phone calls, emails, and ticketsSupports product and deployment continuous improvement, ensuring that customer requirements are met while also recommending appropriate configurations, layouts, and potential product modificationsActs as a subject matter expert on WWVDS, including system functionality, detection accuracy, false positive mitigation, and integration with traffic infrastructureParticipates in field testing, validation, and commissioning including after-hours and evening work to simulate real-world conditions and ensure system accuracyRecommends system configurations, layouts, and improvements based on field performance and customer requirementsAssists with research, development, and validation of new products and enhancements related to WWVDS and intelligent transportation systems (ITS)Develops and delivers technical training to distributors, agencies, and contractors on installation, configuration, and maintenance of the productsCreates and maintains training materials including presentations, installation guides, troubleshooting documentation, and video contentCollaborates cross-functionally with engineering, product management, and sales teams to support product launches and ongoing improvementsTravels up to 50% to support customer meetings, field deployments, system testing, and training activities across various project sitesPerforms other duties as assignedRequirementsEducation: Bachelor’s degree preferred or equivalent relevant experienceSkills And ExperienceBachelor’s degree in Electrical Engineering, Mechanical Engineering, Computer Science, or equivalent work experience5+ years of experience in technical sales, field applications engineering, or related product support rolesPreferred ExperienceAn ideal candidate will have prior experience in the traffic / ITS industry and with exposure to:Wrong Way Vehicle Detection Systems (WWVDS) or similar roadway safety technologiesVehicle detection systems (radar, video, thermal, LiDAR)Traffic controllers and cabinets (NEMA TS2, 33X, ATC)ITS cameras and networking gearField wiring and installation practicesSolar-powered systems and roadway lighting