Student Success Coordinator for Athletics

The Student Success Coordinator plays a key role in advancing student retention and success by serving as a central resource for both students and campus personnel. This position has two primary areas of focus: acting as the main point of contact for faculty and staff who have concerns about student engagement or performance, and providing proactive, ongoing support to a population of students who need additional support or assistance. The Student Success Coordinator will meet individually with students to assess needs, provide guidance, and facilitate connections to appropriate campus resources. This position works in close coordination with other departments to ensure a comprehensive and collaborative approach to student support and retention. The Student Success Coordinator's goal will be to help students overcome barriers, stay on track, and successfully reach their academic and graduation goals. Constant (67-100%) Serve as the primary retention contact for faculty and staff who report concerns about student engagement, attendance, or performance. Conduct outreach to referred students and meet one-on-one to assess needs and identify appropriate supports. Refer students to relevant campus resources (advising, mental health counseling, tutoring, financial aid, TRIO, etc.). Monitor student progress and follow up regularly to ensure resolution of concerns. Maintain detailed documentation of referrals, meetings, and interventions in the student information system. Serve as the main success contact for a designated group of students. Build relationships with students through personalized check-ins (via email, phone, text, or in-person). Identify early signs of disengagement or academic difficulty and intervene appropriately. Frequent (34-66%) Coordinate with academic advisors to ensure students are supported with course planning and registration. Track retention data and identify trends to inform institutional retention strategies. Collaborate with Advising, Admissions, and Student Services to implement retention campaigns, events, and outreach initiatives. Assist in maintaining clear and accurate communication pathways between departments regarding student success. Contribute to training and awareness efforts for faculty and staff related to referral processes and student support. Occasional (10-33%) Serve on college committees as assigned. Assist with orientation and visit days. Other duties as assigned. PERFORMANCE EXPECTATIONS Be able and willing to represent Iowa Central Community College in a positive manner with prospective, former, and current students, clients, suppliers, and the community we serve. Communicate verbally and in writing clearly, concisely, logically and coherently. Be flexible and focused in a fluid work environment. Assume responsibility, deal effectively with problems, and exercise independent judgement when making decisions. Establish and maintain good working relationships with faculty, staff, administrators, students and the general public. Possess excellent computer skills for Colleague, data entry and Microsoft Office Products. Thorough knowledge of office methods and procedures, telephone techniques, and office equipment. Ability to deal positively and effectively with high-pressure deadlines. Ability to work effectively with diverse personalities and populations. Ability and desire to exercise loyalty and commitment to the department and the College as a whole. Associate's degree required, bachelor's degree preferred. Experience working in higher education, student support services, or a related field preferred. Must have strong communication, organizational, and interpersonal skills. Ability to work independently and as part of a collaborative team required. Must pass criminal background GENERAL PHYSICAL ACTIVITIES WITH OR WITHOUT A REASONABLE ACCOMMODATION Position involves constant (67-100%) sitting in office setting, repetitive motion while using computer terminal, and other types of close visual work; frequent (34-66%) talking to or listening to persons over the phone or in person; and occasional (10-33%) stooping, kneeling, reaching, standing, walking and lifting up to 25 pounds. The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individual may perform other duties as assigned.