Hotel Group Rooms Coordinator

Hotel & Position Summary:The Aloft Fort Worth Downtown is seeking to add a Group Rooms Coordinator to our team. Our property has 180 guest rooms and 4000 square feet of meeting space. This person will be responsible for ensuring our group tasks are handled from start to finish. A detail oriented and organized person is highly desired.Essential Responsibilities:As a Group Rooms Coordinator you will be performing the following:Process all reservation requests, changes, and cancellations received by phone or email.Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.Follow sales techniques to maximize revenue.Communicate information regarding designated VIP reservations.Input and access data in reservation system accuratelyRespond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.Oversee accuracy of room blocks and reservationsInput group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.Set-up proper billing accounts according to accounting policies.Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needsPrepare and review written or email documents accurately and completely; answer telephones using appropriate etiquette.Develop and maintain positive working relationships with othersSupport team to reach common goalsSkills and Abilities:Superior verbal and written communication skills.Exceptional guest service skills and ability to negotiate and creatively solve challenges.Represents the hotel team in a professional and courteous manner at all times.Knowledgeable of industry sales and marketing software and able to utilize effectively.Organized and able to work at a fast pace, juggling multiple demands.Work cooperatively with all hotel associates.A flexible schedule is required to accommodate client needs, including some weekends to ensure that events are successful.Reliable transportation to/from hotel and events is required.Physical DemandsPosition involves indoor work. Must be able to lift up to 10 - 15 pounds frequently, and 25 pounds occasionally. The position requires walking and sitting throughout the shift. Must be able to operate a telephone, computer, and other office equipment. Must be able to perform duties with or without reasonable accommodation. This position will be working Monday - Friday, from 8am - 5pm.Education and Experience:High school diploma is required and some college is preferred. At least two years of administrative support and or 2 years in the hotel environment in a guest service role. Perfect for the candidate who is looking to move upward in a hotel sales environment.** At this time you must have hotel experience to be considered for the role. **