Emergency Services Swing Shift Supervisor

Job Description BACKGROUNDREST exists to expand pathways to freedom, safety and hope in order to end sex trafficking. REST offers programs that are centered on the strengths, needs and individual choices of each survivor we serve. We offer a continuum of care that includes outreach, a 24/7 hotline, community advocates, emergency shelter, residential program, and housing services. We are inspired by our faith as a Christian organization, are dedicated to serving people of all faith backgrounds, and do not require faith engagement. Our culture is influenced by our values of belonging, honor, trustworthiness, and tenacity.All applicants will be considered for employment without attention to race, color, sexual orientation, national origin, veteran or disability status. This position is open to cisgender and transgender females as the primary work location is for women only. As a Christian organization, this position must work in harmony with the organization’s statement of faith and support the spiritual health of the organization.ROLE SUMMARYThe Emergency Services Swing Shift Supervisor is a vital member of the REST Survivor Services team, which works closely with the Emergency Services and Operations teams to achieve divisional goals and outcomes. This position provides evening and weekend supervision to three to five staff in REST’s Emergency Receiving Center (ERC) and 24/7 hotline. The Swing Shift Supervisor bridges day, evening, overnight and weekend teams to ensure smooth transitions in care, policy compliance and continuity of services. The Swing Shift Supervisor works in collaboration with the Crisis Support Supervisor to ensure evening and overnight crisis response for survivors.The ERC is an emergency shelter with 7 individual rooms for survivors of sex trafficking or the trade who identify women. Offering stabilizing support for 30-90 days, including access to essential needs, crisis intervention, and case management. Additionally th who identify women. Offering stabilizing support for 30-90 days, including access to essential needs, crisis intervention, and case management. Additionally the ERC staff respond to the 24-hour REST hotline, providing information, referrals and emotional support. The Emergency Services Swing Shift Supervisor ensures the provision of safe, person-centered, and trauma-informed services through both the shelter and the hotline, playing a critical role in daily operations and staff supervision while maintaining an inclusive environment for staff, and survivors as they begin their journey of exiting sex trafficking. RESPONSIBILITIESProgram Supervision Collaborate with the Survivor Services Manager to manage and deliver division and team goals as it pertains to ERC services and outcomes Ensure consistent implementation of shelter policies, procedures and routines during evening operations Delegate tasks to staff, volunteers, interns, or facilitators working in shelter services to achieve the desired outcomesProvide oversight to the evening and overnight support staff as well as the shelter’s Weekend Lead Oversight of all volunteers and interns assigned to night shiftsProvide on-call overnight leadership to staff in cases of emergencies Conduct shift check-ins and ensure smooth hand-offs between day, evening and overnight support staff Assist and collaborate with Emergency Services Day Supervisor and Crisis Support Supervisor on staff scheduling, shift coverage and monitoring and approving timecardsCollaborate closely with the Emergency Services Day Supervisor and the Crisis Support Supervisor to ensure staff collaboration, smooth program operations and survivor-centered services Manage budgeted funds for program operations and timely financial reporting, including monitoring and approving staff expense reportsCollaborate with community partners, local organizations and volunteers to enhance the range of resources and referrals to offer to shelter guests and hotline callersProvide support staff development through feedback, coaching and training on trauma- informed care, survivor centered services and de-escalationStaff CareServe as a consistent presence in the workplace for emergencies and incidents modeling trauma-informed care; complete and review incidents reports and ensure proper communication to leadership Assist Survivor Services Manager in hiring and onboarding staff, on-call staff, volunteers, interns and facilitatorsEffectively train staff in understanding trauma-informed care, strength-based care and person-center delivery, along with policies and procedures, safety protocol, organizational/division goals and outcomes Provide consistent coaching and feedback to direct reports through regular review and assessment of the employee’s performance utilizing weekly 1:1 meetings, quarterly review of employee’s key performance indicators (KPIs), performance improvement plans (if applicable) as well as quarterly and annual performance reviewsCoordinate staff, volunteer, intern and facilitator schedules for ERC servicesCollaborate with Survivor Services Manager to evaluate and implement program service policies and procedures and all other program standardsConduct regular training sessions to ensure all staff, volunteers, interns or facilitators are knowledgeable on organizational and department guidelines, program service standards and program resourcesProvide on-call response and support for weekday escalated concernsClient CareUphold REST values when engaging with staff and guests Cultivate a welcoming, safe and inclusive community environment that follows all policies and procedures as well as provides culturally responsive care for allCoach and train all ERC staff and volunteers to engage guests and hotline callers using REST’s principles of care as well as individualized, strengths-based and trauma informed care. Ensure implementation and completion of service data such as; enrollments, incident reports and exits for guests utilizing shelter services at RESTAddress conflicts or grievances that arise amongst clients and staff with sensitivity, care and professionalism, and in compliance with applicable policies and proceduresReporting, Systems, and FacilitiesFulfill all reporting requirements in REST client data systems and any additional grant reporting softwareIn coordination with the Survivor Services Manager, track outcomes and implement program evaluation to identify and suggest areas for improvementInventory and purchase facility and program supplies within the department budgetRecord reconciled expenses, within budget, and submit financial reports in a timely matterMaintain facility upkeep, security, health and cleanliness standardsCollaborate with operations to ensure building safety for staff and guestParticipate in all necessary REST staff meetings and trainingsProvide feedback for quarterly and annual program evaluationsComplete and conduct staff performance evaluations quarterly and annuallySelf-regulate when experiencing triggers, trauma-responses, or stressors in order to stayengaged, productive and meet the needs of the team and clientsContribute to the improvement of diversity, equity, and inclusion throughout the team; continue to foster learning and curiosity within individuals and the team on how to create a more diverse, inclusive, equitable, accessible ERC (both in terms of delivering services, but also in outcomes).Other duties as assignedQUALIFICATIONSRequiredHigh school diploma or GED required; Minimum 2–4 years of experience in shelter services, crisis response, behavioral health, or related fieldMinimum 2 year of supervisory or lead role experiencePrior experience with crisis intervention, de-escalation, and trauma-informed careAbility to work overnights, weekends, holidays, and high-stress situationsExcellent written and verbal communication skillsProficiency with electronic documentation and incident reporting systemsPreferredBachelor’s degree in Human Services, Social Work, or related field preferredExperience working with survivors of trauma, domestic violence, trafficking, or homelessnessTraining in harm reduction, motivational interviewing, and behavioral health de-escalationKnowledge of local emergency response systems and community resourcesBilingual or bicultural experience strongly encouragedSCHEDULE: 40 hours/week. This position typically works Tuesday- Friday 3pm-11pm and Saturday 12pm-8pm shifts. Occasional on call and outside hours may be required. Some holidays may be required, and some seasons may require more than 40 hours/week.LOCATION: REST’s office is located in South SeattleCOMPENSATIONThe starting salary for this position is $30-34/ hr. REST has adopted a salary scale as part of its compensation plan. BENEFITSThis position is eligible for all benefits offered to full-time non-exempt employees. This currently starts at up to 15 days (120 hours) accrued vacation, 10 days accrued sick time, 12 holidays, 100% employer paid medical/dental/vision premiums for employee, one paid mental health hour each week, and a 403b retirement plan.JOB CONDITIONSThis position encounters a variety of daily work situations, including complex situations that require immediate attention and decision making. There may be both routine and complex interpersonal interactions to navigate with care and thoughtfulness. Processes may change based on changing needs of the organization, new technology, or new ideas for efficiency. Position operates as part of a team and engages in on-site work that may require time spent sitting, standing, walking up and down stairs, driving, transporting items. Position works under occasional time constraints to meet objectives, and performs computer work, including using a keyboard, looking at a screen, using the internet, email, phone, and video conferencing.