Principal Software Delivery Project/Program Manager

Principal Software Delivery Project/Program Manager Position OverviewThe Principal Software Delivery Project/Program Manager serves as a strategic leader within AT&T’s AI-powered customer experience transformation organization, responsible for leading the delivery and adoption of next-generation Agentic AI capabilities across the customer self-service ecosystem. This role combines technical program leadership, organizational transformation, data-driven decision making, and cross-functional influence to enable the transition from traditional conversational AI solutions to an intelligent agentic platform model. The position serves as the bridge between business strategy, customer experience objectives, AI technology capabilities, and software delivery execution. The successful candidate will not only manage complex technology programs but also drive enterprise transformation by helping stakeholders adapt to new ways of working, new operating models, and new AI-enabled customer experiences.Key ResponsibilitiesAgentic AI & Technology Transformation LeadershipLead transformation initiatives supporting migration from traditional AI architectures to an Agentic AI platform.Partner across Product, Engineering, Operations, Data Science, and vendor teams to define and execute transformation roadmaps.Establish scalable governance, delivery, measurement, and operationalization frameworks for Agentic AI capabilities.Drive adoption of new tools, processes, and operating models required to realize Agentic AI value.Identify opportunities to automate workflows, improve customer outcomes, reduce operational costs, and create business value through AI agents.Guide organizations through ambiguity as platforms, processes, and operating models evolve.Program & Portfolio LeadershipOwn end-to-end delivery of complex software initiatives from intake through deployment and optimization.Lead roadmap planning, dependency management, backlog prioritization, and release execution.Drive achievement of strategic business objectives through disciplined program management.Manage cross-functional delivery teams and vendor partnerships.Data Analytics & Benefits RealizationDefine KPI frameworks and benefit measurement methodologies.Analyze operational, customer, and business performance data to inform decisions.Translate complex analytics into actionable executive recommendations.Stakeholder & Executive LeadershipInfluence senior leaders and stakeholders across business and technology organizations.Create executive communications, governance materials, and transformation narratives.Build alignment across competing priorities and organizational boundaries.Change Management & Organizational ReadinessDevelop adoption strategies for new AI capabilities and operating models.Lead organizational readiness and transformation activities.Champion a culture of innovation, experimentation, and continuous improvement.Required Qualifications8+ years of technical program or project management experience in enterprise environments.Experience leading technology, AI, digital, or platform transformation initiatives.Strong understanding of software delivery lifecycles and enterprise technology implementations.Demonstrated knowledge of Generative AI, Agentic AI, machine learning, or conversational AI technologies.Advanced stakeholder management and executive communication skills.Strong analytical and data-driven decision-making capabilities.Preferred QualificationsExperience with contact center technologies, AI-driven customer experiences, or cloud platforms.Experience managing large-scale vendor partnerships.Telecommunications or customer care experience.Experience implementing organizational change associated with emerging technologies.Key Leadership TraitsStrong ownership mindsetAbility to translate ambiguity into executionExcellent communication skillsData-driven decision makingAbility to lead in a matrixed organizationThis position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.Our Principal Software Deliv Proj/Prog Mgmt jobs earn between $128,400.00 - $215,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneWeekly Hours:40Time Type:RegularLocation:Atlanta, Georgia, Dallas, TexasSalary Range: $128,400.00 - $215,800.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.