Deskside Support Analyst

ITC Infotech is looking for Deskside Support Analyst to join our team in United states.Location: Waltham, MA.Working Mode: Onsite - You'll be there in office for 5 days a weekAbout Us:ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry speci?c alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.Role SummaryWe are seeking a Support Analyst to provide hands-on, onsite IT support for end users. This role focuses on troubleshooting hardware, software, and peripheral issues, supporting Windows environments, and ensuring smooth day-to-day IT operations.Key ResponsibilitiesProvide onsite deskside support to end users (L1/L2 level)Troubleshoot and resolve hardware and software issues on Windows laptops/desktopsSupport printers, scanners, docking stations, and other peripheralsPerform IMAC activities (Install, Move, Add, Change)Manage incidents and service requests via ticketing systemAssist with user account support (password resets, access issues)Set up and deploy new laptops and workstationsProvide VIP support when requiredMust-Have Requirements3+ years of Deskside / End-User Support experienceStrong Windows 10/11 troubleshooting skillsHands-on hardware support experienceExperience with ticketing systems (ServiceNow or similar)Language Required (Must Have):Fluency with EnglishITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.