360Learning Administrator

360Learning Administrator Contract, Remote (EST Hours)OverviewWe are seeking a proactive and customer-focused 360Learning Administrator to support the rollout, adoption, and ongoing optimization of our newly implemented 360Learning platform. This role sits at the intersection of Learning & Development, Customer Success, and Technology, ensuring both internal teams and external clients successfully leverage the platform to achieve their learning objectives.Key ResponsibilitiesServe as the primary administrator of the 360Learning platform across internal teams and external clientsSupport onboarding of new clients, including platform configuration, user setup, and initial trainingAct as a trusted advisor to clients, providing guidance on best practices for course creation, learner engagement, and program structurePartner with Customer Success and Implementation teams to ensure smooth deployment and adoptionTroubleshoot platform issues, manage support requests, and coordinate with 360Learning support when neededManage and maintain learning content, including uploads, updates, and organization across client environmentsConfigure and maintain integrations (SSO, HRIS, user provisioning) where applicableMonitor client usage, engagement metrics, and platform performance; provide actionable recommendationsDevelop training materials, documentation, and enablement resources for clients and internal stakeholdersSupport continuous improvement initiatives, including feature rollouts, feedback loops, and process optimizationEnsure data integrity, reporting accuracy, and compliance across multiple client instancesQualifications2–4+ years of experience with Learning Management Systems (LMS), ideally in a client-facing environmentExperience supporting onboarding or customer success initiativesStrong understanding of digital learning strategies and learner engagement techniquesExperience working with external clients or stakeholders in a consultative capacityTechnical aptitude with system configuration, integrations (SSO, APIs), and troubleshootingStrong analytical skills with the ability to interpret usage data and recommend improvementsExcellent communication and relationship-building skillsPreferred SkillsExperience specifically with 360Learning or similar platforms (e.g., Docebo, Cornerstone, Absorb)Familiarity with SCORM, xAPI, and content authoring toolsProject management experience in a fast-paced, client-driven environmentExperience driving platform adoption and change managementEducationBachelor’s degree in Education, Instructional Design, Business, Information Systems, or related field (or equivalent experience)