Intake Specialist (Southfield)

Intake SpecialistSouthfield, MI$19–$23/hr (based on experience)Full-Time | On-SiteAbout the RoleOur client is hiring an Intake Specialist for a high-volume personal injury law firm in Southfield. This role is the first point of contact for prospective clients and directly impacts whether cases are signed.This is a phone-heavy, conversion-focused role. Strong communication, urgency, and follow-up matter.What You'll DoHandle inbound calls and online inquiries from potential clientsConduct structured intake conversations and qualify casesBuild rapport with injured callers and guide next stepsDocument calls accurately and coordinate with the intake teamFollow up with leads to drive signed casesWhat We're Looking For1+ year in legal intake, inside sales, call center, or phone-based customer serviceConfident phone presence and persuasive communicationComfortable handling emotional conversationsOrganized, reliable, and detail-orientedOn-site availability in SouthfieldWhy ApplyDirect impact on firm growthFast-paced, performance-driven environmentGrowth potential within legal intake