OPERATIONS LEADER

Operations LeaderThe Operations Leader's main role is to create a collaborative and positive work environment for all our members. The Operations Leader works closely with all Community Leaders, guiding and supporting them to ensure the Operational Team meets our partner's expectations and achieves our high-quality standards. It's the Operations Leader's duty to lead, guide, and inspire the team so that, together, they can evolve in their roles and exceed results. Leadership skills are the key to a successful Operations Leader. This position reports directly to the Director of Leadership.If these beliefs are compatible with your ideals, we would love to meet you and welcome you as a part of your family. If you want just a job, this may not be the right fit. But if you're looking for a professional career with opportunities to improve yourself and impact many other lives in a people-centric culture where everybody matters, we're waiting for you!The Operations Leader's responsibilities include:Providing constant guidance, support, and inspiration to Community Leaders, Team Leaders, Operations Technicians, and Specialists.Promoting Imperiall culture at all times since that's our biggest and most important resource.Leading weekly meetings with your team of Community Leaders regarding self-development, technical training, and human skills training.Being available for the whole community of Specialists in the field you must be a reliable source of knowledge, insights, guidance, and compassion.Creating constant initiatives to develop the Operations community.Cultivating a meaningful relationship with all team members based on our core values of respecting, listening, developing, appreciating, celebrating, and caring.Evaluating performance using key metrics and addressing issues to improve it.Conducting frequent performance reviews, providing honest, direct, and caring feedback to team members.Performing weekly meetings with the Director of Leadership to discuss strategic planning and reports about community members, accounts, etc.Performing daily meetings with Partner Consultant to discuss notes, overall situation of accounts, and review partner requests/complaints.Performing daily meetings with Community Leaders to go over all the notes, discuss schedules, and dispatch requests/complaints resolutions to be dealt with.Optimizing and overseeing the operational aspects of multiple accounts to ensure efficiency.Constantly monitoring and training the operations team on how to lead community members to ensure overall satisfaction.Reviewing weekly site budget performance and enforcing recommendations for improvement.Visiting accounts sites within your area of operation to ensure our standards are met, and all community members are well trained.Performing periodic site visits to meet new community members, aiming to double-check training procedures and introduce yourself as another layer of leadership within the company.Performing monthly site visits in strategic accounts for meetings with Team Leaders.Performing periodic site visits to review quality standards and analyze potential improvement opportunities.Creating operational plans and strategies for all accounts under your responsibility.Creating and documenting Specialists' schedules to maximize efficiency.Co-leading Installations Meetings for new accounts.Ensuring compliance with the company's policies and operational guidelines.Reviewing and updating Imperiall's quality assurance software.Reviewing and approving the timekeeping system.Reviewing and updating Imperiall's ticketing software.Reviewing and updating Imperiall's scheduling software.Utilizing the main company software to communicate, assign tasks, adjust schedules, and track team member's activities.Reviewing, adjusting, completing, and reporting weekly Payroll.Interviewing applicants for open leadership positions.Conducting progressive discipline process for leadership positions.Ensuring progressive discipline process is being correctly followed for all positions.Performing daily meetings with the Talent Coordinator to discuss open positions, available candidates, and recruiting strategies.Apply today and initiate your journey as a proud member of the Imperiall team!