Call Center Representative

JAC Construction Services LLC is a leading construction company based in Denver, CO. We specialize in providing high-quality construction services to clients in the commercial, residential, and industrial sectors. Our team of experienced professionals is dedicated to delivering exceptional results and exceeding client expectations. We are currently seeking a Call Center Representative to join our growing team. Job Overview: As a Call Center Representative, you will be the first point of contact for our clients and potential customers. Your primary responsibility will be to handle incoming calls and inquiries, provide information about our services, and schedule appointments for our sales team. You will also be responsible for maintaining accurate records of all interactions and ensuring that all customer inquiries are resolved in a timely and professional manner. The ideal candidate will have excellent communication and customer service skills, as well as the ability to multitask and work in a fast-paced environment. Key Responsibilities:Answer incoming calls and respond to customer inquiries in a professional and courteous mannerProvide information about our services and answer any questions or concerns customers may haveSchedule appointments for our sales team and maintain an organized calendarMaintain accurate records of all customer interactions in our databaseFollow up with customers to ensure their needs have been met and provide additional assistance if neededResolve customer complaints and escalate issues to the appropriate department if necessaryMeet or exceed monthly performance goals and targetsCollaborate with team members to improve processes and proceduresStay up-to-date with company products, services, and promotions Qualifications:High school diploma or equivalentPrevious experience in a customer service or call center role preferredExcellent communication skills, both verbal and writtenStrong problem-solving and decision-making abilitiesAbility to multitask and work in a fast-paced environmentProficient in Microsoft Office and experience with CRM software is a plusMust be able to work flexible hours, including evenings and weekends if necessary We Offer:Competitive salaryComprehensive benefits package including medical, dental, and vision insurancePaid time off and holiday payTraining and development opportunitiesA supportive and collaborative work environment If you are a customer-oriented individual with excellent communication skills and a passion for providing exceptional service, we want to hear from you! Apply today to join our team at JAC Construction Services LLC.