Field Service Technician

ISP Field Technician6-Month Contract to HirePhoenix, Arizona (Hybrid — Primarily Onsite/Field)We are seeking an ISP (Inside Plant) Field Technician to support a leading fiber optic network provider as they rapidly expand their network across new data center markets. In this role, you will be responsible for supporting the activation of customer services, troubleshooting outages, maintaining patch panels, and documenting field activity across designated sites. This is a hybrid, primarily field-based role where you will work closely with internal teams, third-party contractors, and site technicians to ensure reliable network performance as the organization scales. On-call availability is required on a rotating basis, and overtime-eligible hours apply for any time worked beyond standard schedule.Minimum Qualifications:• Minimum 1 years of hands-on experience in a data center, ISP, or telecommunications field technician role — recent experience strongly preferred.• Working knowledge of TDM, SONET, IP, and VoIP technologies and equipment.• Understanding of both physical and logical OSP concepts, including how fiber plant connects to and activates customer circuits.• Experience troubleshooting network outages, identifying failed components, and following proper replacement and escalation procedures.• Familiarity with patch panels, port identification, and circuit diagnostics.• Must have a valid driver’s license and clean driving record.• Flexibility to participate in an on-call rotation, including evenings and weekends.Responsibilities:• Support the activation of customer services at data centers and other network sites across designated coverage areas.• Troubleshoot and diagnose network outages, identifying which ports or equipment are down and executing the appropriate remediation procedures.• Perform field walkouts at data centers and network sites, meeting with vendors, capturing photos, and collecting GPS coordinates for vaults and equipment.• Document all field activity accurately and package reports for upload to OneDrive and distribution to vendors, following established processes.• Work alongside third-party contractors and site technicians to coordinate construction, installation, and service activation activities.• Maintain patch panels and ensure proper cable management and labeling across assigned sites.• Cover designated east or west market areas and participate in an on-call rotation to support after-hours and weekend network issues.• Complete one remote/home office day per week for reporting, documentation, and administrative tasks.• Perform other duties as required to support network operations and expansion goals.What’s in it for you?6-month contract to hire opportunity with a leading fiber optic network provider at the forefront of a major data center expansionWeekly PaychecksMedical, Dental & Vision Benefits