Service Technician

ISP Field TechnicianPhoenix, Arizona6-Month Contract to HireShift: Monday-Friday 9-5, rotating weekend on-call schedule$60kAs the ISP (Inside Plant) Field Technician, you will support a leading fiber optic network provider. As the organization rapidly expands its network across new data center markets, you will play a key role in supporting the activation of customer services, troubleshooting network outages, maintaining patch panels, and documenting field activities across designated sites. This hybrid role is primarily field-based, with one remote/home office day per week for reporting and administrative tasks. You will collaborate closely with internal teams, third-party contractors, and site technicians to ensure reliable network performance and seamless service delivery.WHAT YOU'LL DOSupport the activation of customer services at data centers and other network sites across designated coverage areasTroubleshoot and diagnose network outages, identifying failed ports or equipment and executing appropriate remediation proceduresPerform field walkouts at data centers and network sites, meeting with vendors, capturing photos, and collecting GPS coordinates for vaults and equipmentDocument all field activity accurately and prepare reports for upload to OneDrive and distribution to vendors, following established processesWork alongside third-party contractors and site technicians to coordinate construction, installation, and service activation activitiesMaintain patch panels and ensure proper cable management and labeling across assigned sitesWHAT YOU BRING1+ years of hands-on experience in a data center, ISP, or telecommunications field technician roleWorking knowledge of TDM, SONET, IP, and VoIP technologies and equipmentUnderstanding of both physical and logical OSP concepts, including fiber plant connectivity and customer circuit activationExperience troubleshooting network outages, identifying failed components, and following proper replacement and escalation proceduresWHAT'S IN IT FOR YOU6-month contract to hire opportunity with a leading fiber optic network provider at the forefront of a major data center expansionWeekly paychecksMedical, dental, and vision benefitsOvertime-eligible hours for work beyond the standard schedule