Automotive Service BDC Supervisor – Tulley BMW

DescriptionJoin Our Team at Tulley Automotive Group!Are you a process-driven leader who thrives on performance, accountability, and delivering a premium client experience?We are seeking a Service BDC Supervisor to lead and optimize all inbound and outbound client communications within our high-volume BMW Service Department. This role is critical to driving appointment conversion, improving retention, and ensuring every client interaction reflects the standards of the BMW brand.What You’ll DoLead, coach, and develop the Service BDC team to achieve appointment and conversion goals.Oversee inbound and outbound service communicationsDrive service appointment setting with a focus on quality, show rate, and effective load balancingMonitor and improve key performance metrics: show rate, service follow-up, and retentionBuild and refine call scripts, messaging, and follow-up processesPartner closely with Service Advisors and Management to align scheduling with shop capacityEnsure a seamless, high-end customer experience from first contact to arrivalWhat We’re Looking ForPrior experience in Automotive BDC, call center leadership, or service coordinationStrong leadership presence with the ability to coach and hold a team accountableData-driven mindset with a focus on KPIs and continuous improvementExcellent communication skills—professional, confident, and client-focusedAbility to work in a fast-paced, high-volume environmentWhy Join UsAt Tulley Automotive Group, we value expertise and professionalism. We offer a supportive work culture, competitive benefits, and opportunities for continued growth within our organization.Work with a premium brand known for performance and innovationHigh-volume, high-opportunity service departmentIf you’re dependable, skilled, and ready to bring your experience to a team that appreciates it, reach out today to schedule an interview!RequirementsTulley Advantage:Competitive Compensation;Paid Time Off: Vacation Time | Personal Time | Holiday Time401(k) plan with dealer contribution;Employee Assistance Program (EAP);Insurance: Medical, Dental, Vision, AccidentDisability Coverage: Short Term & Long TermVoluntary Life and AD&D Coverage;Employer Paid Life Insurance Policy.Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality.Equal Opportunity StatementTulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.