Service Manager / Director

Service DirectorService Manager / Service Director | Best Ford | Full-Time | In-PersonServing Massachusetts & New Hampshire50-Bay Facility | Ford Pro Elite Certified Commercial Service CenterBest Automotive Group is a dealership family built on a commitment to serving our community the right way. We have built our reputation on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. We believe our job doesn't end at the first handshake it starts there.What makes us different is our people and our commitment to doing things the right way every time. Our team is accessible, knowledgeable, and accountable. We follow proven processes, because we know that when the process is followed, the results will come. There are no shortcuts only consistent execution.We are also deeply committed to the communities we serve. Best Automotive Group actively supports local organizations, events, and families through donations, sponsorships, and hands-on involvement. We are more than just a business we are part of the community, and we act like it.About The RoleBest Ford is seeking an elite Service Manager / Director to lead one of the most significant Ford service operations in the region. This is not a typical service manager role. You will oversee a 50-bay facility encompassing both our full retail service department and our Ford Pro Elite Certified Commercial Service Center a designation reserved for the highest-performing Ford dealerships in the country, built specifically to serve fleet operators, business owners, and commercial vehicle customers.This is a high-visibility, high-impact leadership position that demands an operator who is equally strong on the retail customer experience side and the commercial fleet service side. You will be responsible for the full P&L of a large, multi-faceted service operation, leading a team of service advisors, technicians, and support staff while driving CSI, efficiency, and profitability across both business lines.If you have run a large-volume Ford store, understand the Ford Pro commercial ecosystem, and know how to build a culture of accountability and excellence in the service drive this is the opportunity you have been working toward.ResponsibilitiesLead all operations of a 50-bay service facility including retail service, warranty, and Ford Pro Elite commercial serviceDrive department profitability through effective labor rate management, service menu pricing, upsell strategy, and expense controlOversee Ford Pro Elite commercial service operations including fleet account management, uptime commitments, and commercial customer relationshipsRecruit, hire, train, and develop a high-performing team of service advisors, technicians, porters, and BDC supportMonitor and improve Customer Satisfaction Index (CSI) scores, ensuring every customer interaction reflects the Best Ford standardMaintain full compliance with Ford Motor Company warranty policies, repair procedures, and manufacturer certification requirementsManage shop capacity, technician scheduling, and dispatch workflow to maximize bay utilization and minimize customer wait timesOversee service department financials including labor gross, parts gross, cost controls, and monthly performance reporting to ownershipCollaborate with sales, parts, and BDC departments to ensure seamless operations across the dealershipMaintain a safe, clean, and professionally run service environment in compliance with all OSHA and dealership standardsQualifications5+ years of automotive service management experience required; Ford dealership experience strongly preferredProven track record managing a high-volume service department with 20+ technicians and strong CSI performanceExperience with Ford Pro, commercial fleet service, or uptime-focused service operations a significant plusFord factory certification preferred; willingness to complete Ford Pro Elite certification training requiredDeep knowledge of warranty administration, Ford Motor Company policies, and manufacturer compliance requirementsStrong financial acumen with the ability to read, manage, and grow a service department P&LExceptional leadership and team development skills with a track record of building accountable, high-performance culturesProficiency with dealership DMS systems; experience with Dealertrack and MyKaarma preferredValid driver's license with a clean driving recordHigh school diploma or equivalent required; college degree or Ford-specific management certifications a strong plusWhy Join Best FordThis is one of the most compelling service leadership opportunities in New England. You will have the resources of a 50-bay facility, the prestige of the Ford Pro Elite designation, and the backing of a growing automotive group that is committed to being a top-performing Ford dealership in the region. Our investment in the physical facility, equipment, and technology is matched by our investment in the people who run it.We offer a compensation structure that rewards results, a leadership team that respects your expertise, and a clear runway for growth as the organization expands. If you are ready to lead at the highest level this is your stage.What We Offer401(k) with company matchLife insuranceMedical / Health insurancePaid time off (PTO)Dental insuranceEmployee vehicle purchase discountsVision insuranceCareer advancement opportunitiesPre-Employment Screening: All applicants must successfully complete pre-employment screening, including a background check, motor vehicle record (MVR) review, and drug testing, as a condition of employment.Equal Opportunity EmployerBest Automotive Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please notify us during the application process if you require an accommodation.Apply Today Join the Best Automotive Family