Senior Product Design Manager (Philadelphia, PA)

About the OpportunityB Lab is seeking a Senior Product Design Manager to provide strategic leadership, stability, and coherence across the product design function supporting B Corp Certification and related product experiences in B Impact. This role is accountable for the growth of design maturity within the organization, the quality and consistency of design output, and the effectiveness of design as a trusted strategic partner to Product, Engineering, Commercial, Standards, Operations and the wider organization.This role ensures that every digital and service touchpoint is built around genuine customer needs. It elevates design and user research to first-class capabilities within B Lab.This is a leadership and management role, not a permanent squad assignment. The Manager won't be embedded in a single squad, but will actively support squads as needed, jumping in to unblock, provide direction on complex problems, and strengthen design contribution across the board. A core part of this role is shaping how design, product, and engineering work together within the shared squad model, establishing the ways of working, collaboration norms, and delivery practices that make cross-functional teams effective.Product and Experience design at B Lab is a small but growing discipline, and this role will be instrumental in building it out. You will grow and develop the team, including design and research capability, and establish how Product Design, Service Design, and Research work together as an integrated practice. This means being accountable not just for the quality of design output, but for how the function is structured, developing a customer research function, gathering and using insight to inform design decisions, and sharing what has been learned from customers to be leveraged across the organization. Core Responsibilities Design Strategy & Leadership [40%] Advocate for design's role across B Lab by raising organizational understanding of what design contributes, when it should be involved, and how design maturity improves product outcomes. This includes educating non-design leaders, embedding design earlier in discovery, and making the value of design visible through outcomes, not just outputs.Lead and grow a high-performing design and research team through coaching, mentoring, hiring, and career developmentEstablish clear ways of working, decision-making, and team responsibilities to support effective collaboration and sustainable deliveryAct as the central design lead across the organization, helping prioritize requests, protect team focus, and represent design in leadership and planning discussionsPartner closely with Product and Engineering leadership to align design capacity, team priorities, and delivery outcomesFoster a strong culture of craft, feedback, continuous learning, psychological safety, and user-centred design practices across the organizationProduct & Service Experience [30%]Own design quality and consistency across all squads by defining and maintaining clear standards for what “good” looks likeProvide strategic design direction on complex, cross-squad experiences and contribute hands-on UX/UI work where needed to unblock or elevate outcomesEstablish and reinforce core design practices, including how work is initiated, reviewed, handed off to engineering, and collaborated on with Product and stakeholdersChampion accessibility and inclusive design standards to ensure experiences work well for a diverse, global user base across contexts and constraintsDesign System & Design Operations [20%]Lead the maturation and operationalisation of B Lab’s design system, including establishing the standards, foundations, governance models, and contribution practices needed across all digital touchpointsImprove design operations, including Figma tooling, workflows, handoff processes, naming conventions, and team practicesPartner with Product and Engineering to establish effective and consistent ways of working and oversee design QA, ensuring shipped products reflect intended designs across squadsBuild a culture of high-quality experience design through feedback loops, and progressive adoption as the design system maturesResearch & Insights - Discovery [10%]Support with Product leadership to shape and govern the product development lifecycle, establishing clear principles that connect discovery, design, and delivery, and ensuring user research and insights actively inform prioritisation and roadmap decisionsIn the near-to-medium term, help establish and mature the organisation’s research capability. This responsibility is intended to support the formation of a more dedicated research function or peer capability over time, with the role’s focus expected to evolve off of research and more heavily toward design operations, quality, and design leadership as the organisation maturesAbout You7+ years of experience in product design, UX, or service design — including at least 2 years in a lead or management roleStrategic Thinking: connects design decisions to product strategy and long-term user impactPeople Management: experience coaching, developing, and managing designers at different levelsUser-Centered Design (UCD): knowledge of prototyping, usability testing, and applying UCD principles to create user-friendly products that meet business objectives.Extensive experience in Lean UXProduct & Interaction Design: a credible design leader with a strong practitioner background in UX/UI and interaction design, able to set the quality bar, provide authoritative design direction, and earn the trust of the team through depth of craft knowledgeUser Research: Ability to provide direction and development B Lab’s research function, with previous hands-on experience including interviews and synthesis of findings, to drive informed product decisions.Service Design: familiarity with journey mapping, service blueprinting, and systems thinking across digital and non-digital touch points Accessibility & Inclusive Design: working knowledge of WCAG standards and a practical understanding of what inclusive, globally accessible design looks like across diverse languages, cultures, and connectivity contextsDesign Operations & Systems: experience establishing or maturing design operations, including design system governance, tooling (Figma), workflows, and handoff standardsTech tools: demonstrable proficiency in Miro or FigJam, Jira, Confluence, usability testing platforms (Optimal Workshop, UseBerry or equivalent), Figma and design system tooling within FigmaCollaboration & Design Thinking: brings a design thinking mindset to cross-functional work, facilitating teams through ambiguity, aligning diverse stakeholders around user needs, and turning complex problems into clear, actionable directionsCommunication & Negotiation: clearly communicates priorities, intent, and trade-offs across the business, working with product and organisational stakeholders to align on direction, navigate competing demands, and ensure design quality and intent are understood and championed at every levelAdaptability: Navigates change and iterates based on learning and feedbackStakeholder Management: manages and champions design and customer needs across a wide stakeholder landscape, owning the design process, maintaining a clear point of view, and confidently pushing back when decisions risk compromising user experience or design intentThe ideal candidate for this role will poses:Human-centred approach that blends creativity, analytical thinking, and strong cross-functional collaborationDeep user empathy, grounding innovation and prioritisation in real user needs, behaviours, and outcomesSystems thinker and strategic problem solver, able to connect user experience, operational realities, and organisational goalsHighly comfortable navigating complexity, ambiguity, and competing priorities in fast-moving environmentsStrong judgment and prioritisation skills, balancing strategic thinking with pragmatic delivery needsCompensation DetailsB Lab has a compensation plan that includes:An annual salary in the range of $127,000 - $134,000 based on experience and skillsExcellent health benefits package including access to medical, vision and dental coveragePaid time off for vacation - in your first year, you’ll start with 15 days (prorated in a to your start date)Additional paid time off for organizational closures403(b) with a match of up to 3%Unlimited sick and personal time - if you need it, use itAfter your first year of employment, 40 hours paid time off for community service; paid parental leave; and time and budget for your professional development (we assess this PD budget annually)A remote-first workplaceA flexible work environment with the ability to plan your work week around your personal commitmentsThis is a Full-Time Role (40 hours per week) with no option for part-time work. This job ad is for Philadelphia, PA. While this is a remote-first opportunity, the candidate filling this role must hold U.S. work authorization without any time limitations or any other restrictions, and they must be a resident of Pennsylvania at the start of employment. Additionally, they must be within commuting distance of our office in Philadelphia. If you wish to be based in one of our other locations listed for this role, please visit our Careers page and submit your application through the job ad that best fits with where you hold residency and work authorization. Hiring ProcessWe require all of the following in order to consider your application:Resume Complete responses to our standard set of application questionsPlease do not include a cover letter. Please note that your first day of work must be in-person at one of our office locations to complete onboarding documents and meet with some members of our team. Our ideal start date is August 1, 2026.