Manager UX Design

The Manager, UX Design leads a UX design team responsible for delivering intuitive and accessible experiences across Elsevier’s Clinical Solutions portfolio, including clinical decision support, competency management, and patient engagement tools.Experience 8+ years of experience in UX design, with 2+ years in people leadership.Proven track record of delivering impactful, user-centered digital products.Experience working in complex, regulated, or data-rich environments (e.g., healthcare or education).AI-Driven Experience DesignExperience leading UX strategy for AI-enabled features (e.g., clinical decision support, recommendations, generative experiences). Ensure responsible, transparent, and ethical use of AI in user experiences.Experience partnering with Product, Data Science, and Engineering to design explainable, trustworthy AI interactions. Technical & Domain ExpectationsDeep understanding of modern UX methodologies (e.g., design thinking, Lean UX, Jobs-to-be-Done). Experience with design systems and scalable UX frameworks.Familiarity with healthcare or clinical workflows is highly desirable.Understanding of accessibility standards (WCAG) and inclusive design principles.Experience designing AI/ML-powered products and data-driven interfaces.Proficiency with modern design and collaboration tools (e.g., Figma, AI-prototyping tools, research platforms).Key ResponsibilitiesPartnering closely with Product, Engineering, Data Science, and Clinical stakeholders, and plays a key role in integrating AI-driven experiences responsibly and effectively into our products.Defining and evolving the UX vision and strategy aligned to Clinical Solutions business goals and user needs.Leading, coaching, and growing a high-performing team of UX designers and researchers. Coach teams on designing for human-AI collaboration, including confidence, control, and feedback loops.Hire, mentor, and develop UX talent across skill levels. Foster a culture of inclusion, continuous learning, and design excellence. Provide regular feedback, career development guidance, and performance coaching. Ensure the team has the tools, training, and support needed to succeed.Setting the standards for user experience, champions human-centered and data-informed design practices and ensures the team delivers high-impact outcomes that improve clinical workflows and patient outcomes. Establishing modern UX practices, including continuous discovery, iterative delivery, and outcome-based measurement. Advocating for user-centered design at all levels of the organization.Driving adoption of design systems and consistent interaction patterns across products.Ensuring teams deeply understand clinical, educational, and patient user needs through continuous research and validation.Championing inclusive design practices, ensuring accessibility (WCAG compliance and beyond) is embedded throughout the product lifecycle.Translating research insights into actionable product and design decisions.