Document Clerk

Ross and Matthews, PC is looking for the right person to fill the Document Clerk position in our Traffic Department. Essential Job Duties: Observe rules governing privileged communications and confidential information. Answer incoming calls from LegalShield members delivering quality service and creating a positive member experience. Assist members with opening and updating legal intakes in computer system, coding files correctly, and sending messages to appropriate parties. Process incoming mail, uploads and emails, saving documents accurately in appropriate software and noting intake files correctly. Maintain various records for departmental reporting. Determine potential coverage from traffic citation information. Calendar important dates and information for attorneys and staff. Adhere to firm standards of courtesy and professionalism, as well as LegalShield service standard requirements. Secondary Job Duties Other tasks/projects as assigned by supervisor. Physical Requirements: Ability to remain seated for extended periods of time. High school diploma or equivalent. High School Diploma or Equivalent. Previous office experience preferred. Keyboard, internet and computer skills. Accuracy, attention to detail and minimum 40 wpm typing speed required. Experience with word processing and database software such as Excel, Word and Outlook. Good telephone communication skills; courtesy and professionalism. Ability to follow instructions and work within policies, procedures and deadlines, asking for assistance and clarification as needed. Must be comfortable interacting with members and attorneys on a daily basis. Must be reliable with consistent attendance and punctuality. Must live in the North Texas area. Job Type: Full-time Pay: $12.00 per hour Expected hours: 37.5 – 40 per week Benefits: Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule: Monday to Friday Work Location: Hybrid remote in Fort Worth, TX 76107