Account Coordinator I or II - Schools & Gov't

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding. Overview The Institutional Account Coordinator II serves as the primary point of contact for school and government (S&G) institutions, dealer network and S&G sales force inquiries related to order processing, product configuration, warranty, product registration, and logistics. Provide quoting, contract, bid and order administration, project management and coordination of large and/or special project orders. Incumbents work in tandem with sales to build and maintain strong relationships and are skilled at understanding, anticipating, and responding to the evolving business needs across these markets. Duties and Responsibilities: Performs other duties as indicated in the Institutional Account Coordinator I job description. Maintains robust knowledge of company products, processes, and policies. Coordinates the preparation and completion of tender documents. Prepare and present documentation to A-dec Management for risk evaluation and analysis on specific projects and contractual obligations. Provides training and mentoring to less experienced team members to improve the capabilities of the department and to enhance the overall customer experience. Champions and advocates for continuous improvement by consistently applying tools/concepts to build upon past results. Facilitates customer visits and conducts factory tours for guests including dentists, dental faculty, and administrators. Minimum Qualifications: Must be able to perform tasks and fulfill the requirements of an Institutional Account Coordinator I. Requires 1-3 years of experience in a product, customer support, or key account supportive role. Must be able to communicate effectively, verbally and in writing, with the ability to understand and successfully convey technical information. Strong analytical, technical, and problem-solving skills to troubleshoot complex issues, and must be able to take independent initiative to improve knowledge and skills. Strong interpersonal skills, with the ability to build strong relationships, with both customers and teammates. Strong organizational skills with the ability to appropriately prioritize work and effectively use systems to capture and retrieve information. Ability to work independently, as well as in a team environment, using all available resources to accomplish work and benefit the customer. Must also have strong PC knowledge and skills. Preferred Qualifications: Government procurement and/or public tendering experience Project and/or key account customer service Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands. At A-dec, we value our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement. A background check and screen for the illegal use of drugs is required. A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. *VEVRAA Federal Contractor” A-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas.