Airline Account Manager in Auston-Bergstrom International Airport

Airline Account Manager in Auston-Bergstrom International AirportManagementAustin, TX Full-Time/RegularHallmark Aviation is seeking a professional Airline Business Manager for a prestigious airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. Airline Business Manager Summary:Maximize airline account revenues and profitability; Control the budget for labor costs and allocationEnsure that airline account operates according to schedule and service level agreementsOversee the long-term analysis of manpower needs, groom potential leadersManage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping systemDevelop and cultivates strong customer relations/retentionSupport, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environmentProvide hands-on supervision of the staff and delegate workloadProvide direct customer relations supportEnsure cross training of staff members and monitor mandatory trainingAdminister performance recognition and reward program(s)Carry out disciplinary action and motivational activities when neededProcess promotion, demotion and termination paperworkEnforce company policies and procedures (including safety, security, and uniform & grooming standards)Preferred Skills and Experience:o Proven LEADERSHIP abilities and ORGANIZATIONAL skillso 5 Yrs Airline Experience preferred: Minimum 4 yrs Supervisor Experience preferredo Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experienceo PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)o Excellent interpersonal, coaching and counseling skillso Self-driven focus on Customer and Client satisfactiono Ability to excel under pressure of meeting extreme deadlineso Able to communicate effectively, both verbally and in writingo Experienced in planning a roster and monitoring work scheduleso Able to solve daily problems and make quick decisions within the operationo Able to work varied hours, and flexible to travel if neededEssential Requirements:PREVIOUS AIRLINE EXPERIENCE At least 18yrs old, with a High School Diploma or G.E.D. English proficient, other languages may be required Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures Basic Requirements: Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required on day of hire