Application Support Engineer

A Little About Inn-Flow At Inn-Flow, we’re more than a hotel software company - we’re a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences. Inn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we’re expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators. Our commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal’s #2 Best Place to Work. At Inn-Flow, you’ll have the opportunity to do meaningful work, grow your career, and be part of a company that’s shaping the future of hospitality technology. About the Role We are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. The position is primarily backend-focused, with occasional direct interaction with customers to support issue resolution. Key Responsibilities Provide Level 3 application support for enterprise systems Lead investigation and resolution of complex production issues Analyze and optimize existing SQL queries, stored procedures, and indexes Perform controlled data validation and corrections in SQL Server Monitor application and database performance and drive root cause analysis Partner with development teams on defect resolution and long-term fixes Occasionally engage with customers to clarify issues and communicate resolutions Document root causes, permanent fixes, and support procedures Required Qualifications 3+ years of experience in application or production support, including Level 3 responsibilities Strong hands-on experience with Microsoft SQL Server Advanced SQL troubleshooting and performance tuning skills Experience reviewing execution plans and optimizing existing database objects Strong understanding of application architecture, data flows, and integrations Proven ability to independently resolve complex technical issues Strong analytical, communication, and problem-solving skills Preferred Experience supporting enterprise or SaaS applications Familiarity with Azure environments Experience with New Relic or similar application performance monitoring tools Experience using AI-assisted development tools such as Cursor, Claude, or GitHub Copilot Why You'll Love Working at Inn-Flow We believe great work starts with taking great care of our people. At Inn-Flow, you’ll enjoy: Benefits Health, dental, and vision insurance Short-Term Disability & Life Insurance 401(k) with a generous employer match Time Off & Flexibility Flexible vacation and PTO Paid holidays plus a floating holiday Paid volunteer time Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays) Work Environment & Culture A beautiful, modern office in downtown Raleigh Employer-paid monthly parking Monthly team socials and regular celebrations Quarterly all-hands meetings A culture rooted in recognition, collaboration, and growth Smart, kind, and genuinely fun people who care about their work - and each other Equal Opportunity Employer Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.