Service Manager

Now hiring an experienced Service Manager in Midland, TX. Service Manager Minimum Qualifications: High School Diploma or Equivalent Five (5) years experience as a service technician (Construction equipment) Two (2) years as a lead man or service department supervisor Formal training in management concepts and procedures through colleges, workshops, or seminars This is a fulltime, permanent opportunity which offers full benefits. Company likes to promote from within and some employees have been there 12+ years. General Overview: Develops annual goals and objectives for the service department to include expected billings for labor based on sales estimates, rental contracts, and equipment sales Ensures the appropriate service is performed Oversees product service managers and all branch service personnel; ensures all personnel actions are appropriate and timely, including performance reviews and disciplinary measures; fosters good employee morale by personal contact and timely follow-up on employee suggestions and issues or concerns Provides that proper records, reports, and procedures are established and followed concerning all service work Controls time spent on servicing machines to ensure maximum efficiency & productivity Ensures that necessary shop tools and equipment are available and maintained in good order Organizes and conducts training programs and meetings for staff and customers, either as a company function or in conjunction with manufacturers' service representatives Periodically evaluates the performance of the service department against planned goals and objectives and adjusts accordingly Works with the sales department to evaluate used equipment for trade-in; performs emergency service work as appropriate Assists in transporting and setting up equipment at shows, exhibits, demonstrations, etc. Fosters good working relations with the Parts department and ensures proper procedures, records, and reports are in order Makes recommendations regarding the purchase of service vehicles, maintains the fleet in proper mechanical condition, and supervises the economical use of vehicles in the performance of service work