Hotel Front Desk Attendant

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:Communicate with housekeeping to make sure guest rooms are readyAnswer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsBookkeeping: keep accurate records of all hotel guest account informationGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersHandle customer complaints as necessaryBe able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environmentQualifications:High school graduate, GED recipient, or equivalentWell-versed in taking telephone calls and handling stressful situationsDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsMust be able to stand on your feet for 8 hours during a typical shiftPlease only apply if you meet each of these criteriaAbout Company:Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a core focus on exceeding its guests' expectations. Rolling Hills Hospitality has positioned itself as one of the region's leading hotel development and management companies by incorporating high operational standards and achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading more than 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains honored relationships with the nation's leading hotel companies, including Marriott, Hilton, IHG, and Hyatt.