Senior Software Systems Specialist (DEX)- HYBRID WORK OPTION

Why CDM Smith? Check out this video and find out why our team loves to work here!Join Us! CDM Smith – where amazing career journeys unfold. Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co‐workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world‐class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.Job Description CDM Smith is seeking a Senior Software Systems Specialist (DEX) to join the Business Technology team. This individual plays a key role in strengthening CDM Smith's Digital Employee Experience (DEX) by monitoring endpoint performance, identifying systemic issues, and supporting data‐driven improvements across our technology environment. This role partners closely with the Service Desk, End‐User Computing (EUC), Business Technology, and Digital Engineering teams to proactively improve device health, stability, and user experience through analytics, automation, and modern endpoint monitoring platforms.Responsibilities This role is hybrid, with 3 days per week required in the Boca Raton office and 2 days per week remote.Monitors enterprise endpoint health and performance, using DEX telemetry to proactively identify issues before users report incidents (CPU, memory, disk, boot times, crashes).Analyzes DEX telemetry, performance trends, and user sentiment to produce leadership‐ready dashboards and reports, administer DEX platforms, manage telemetry integrations, and oversee loaner device readiness and experience standards in collaboration with cross‐functional teams.Delivers high‐touch technical support for Executive and VIP users with rapid response, priority handling, and proactive system monitoring. Provides some face‐to‐face endpoint support in the Boston office.Validates operational improvements through before‐and‐after analysis, proactively identifying recurring experience issues and partnering with Service Desk and EUC teams to reduce incidents before users open tickets.Manages small to mid‐sized projects in endpoint analytics, digital experience, automation, and performance improvement by coordinating stakeholders, overseeing deliverables, escalating risks, and driving proof‐of‐concept and solution design.Ensures work aligns with CDM Smith IT processes while maintaining accurate documentation for dashboards, analytics, workflows, and remediation playbooks.Identifies opportunities to enhance digital experience through process improvements, automation, telemetry optimization, and knowledge updates, while sharing insights and collaborating across teams to advance CDM Smith's Digital Employee Experience maturity.Performs other duties as required.Minimum Qualifications Bachelor's degree.4 years of related experience.Equivalent additional directly related experience will be considered in lieu of a degree.Preferred Qualifications ServiceNow integration with DEX platforms.Experience with Power BI or similar visualization tools.Amount Of Travel Required 5%Travel Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.Skills And Abilities Experience with DEX platforms such as Nexthink, SysTrack, ControlUp, Aternity or similar platforms.Knowledge of automation opportunities in ServiceNow, Intune, or endpoint analytics frameworks.Understanding of ITIL processes and proactive endpoint management methodologies.Good communication and interpersonal skills.EEO Statement We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.Background Check and Drug Testing Information CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.#J-18808-Ljbffr