Automotive Dealership-Process Consultant

Process ConsultantAt Dealer-FX, we are fueled by innovation. Our "ONE Team" mentality is what sets us apart. We've built a people-first culture that values performance, collaboration, and employee experience. Every day is different, and that's exactly how we like it. Dealer-FX is redefining how dealership service lanes operatenow powered by the scale, data, and industry leadership of Snap-on Incorporated. If you are passionate about cars and the automotive industry and want to be at the forefront of disruptive change and innovation, then let's chat. With the financial and brand backing of our parent company Snap-on Incorporated, Dealer-FX is on a mission to help transform the way dealerships and customers engage and do business together, ensuring a first-class experience when it comes to servicing one's vehicle. We are growing fast and looking to add to our talent pool of highly motivated and driven individuals to join our Aftersales team. The Process Consultant is the conduit between our dealer partners and their future success with our product and processes. Process Consultants coach dealers on our industry leading software and consult on processes that will lead to success (and increased ROI, retention and CSI for them). All Process Consultants participate in a thorough and comprehensive training program where they develop a deep knowledge of our product, software and processes. This prepares our consultants for dealership visits and helps them engage Dealership personnel (Dealer Principal, Service Manager/Director, Service Advisors, BDC and shop staff). Our approach involves a lot of face time with our customers, both remote and in store. Depending on your portfolio and location, travel will be 75% or more. If you think you're ready to be a road warrior, here's how we will support you in your quest: Competitive and industry benchmarked compensation Comprehensive health benefits package Paid vacation In depth Training both in classroom and in the field with our industry titans Opportunities for growth Company team building events If we've caught your interest, read on for the job requirements and qualifications and apply today! Reporting to a Regional Manager the Process Consultant's primary role is to ensure successful implementation of Dealer-FX's 1 Platform Solution to assigned dealers within their zone. They are expected to serve and retain our dealer base by completing the following responsibilities and meeting the defined requirements. Embody the Dealer-FX Core Values and Guiding Principles while interacting internally and externally with our dealers Own their personal development by participating in Individual Development Plans and the Dealer-FX Mentor Program Prepare for dealership visits to ensure that face to face time with dealers will be productive through proper documentation in the CRM and adhering to the pre-visit process Ensure dealership personnel is bought in, leveraging our vision and culture change approach Remove any technical roadblocks (network, setup concern, technical issues) by addressing them on site and cooperating with our Help desk Spend most of the in-dealership time working shoulder to shoulder with dealership staff in their functional areas to ensure proper use of the Dealer-FX 1 Solution Platform for driving ROI, CSI and retention Ensure Dealership Management are comfortable with all aspects of the user interface as well as with the setup & configuration tool Consult dealers on enhancing their current processes to realize the benefits of Dealer-FX solutions Identify any concerns while at the dealer that are preventing coaching opportunities and escalate to the Regional Manager Discuss and document action plans with dealerships to set them on the path to success Remote follow up between visits via phone call, email and webinars based on dealer needs and performance Use metrics and detailed reports to share success with the dealer and identify areas of opportunities and needs for action Collaborate with the Senior Consultants and the Program Director to help improve the program Proven ability to solve problems in a dynamic environment Ability to analyze data that results in actionable items for success Strong track record of process adherence Gifted in desire and ability to develop relationship and take care of customers Experience with automotive industry or training/consulting preferred Bachelor's Degree or equivalent Experience in a software firm preferred Travel within North America is necessary for this role Compensation: $80,000 USD - $90,000 USD/year base salary plus bonus & incentives Actual compensation may vary based on experience, location, and other factors Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities. At Dealer-FX, we may use artificial intelligence (AI) tools to support certain parts of our hiring process. These tools are designed to assist our recruitment and hiring teams, but they never replace decisions made by real people. We take a human-first approach to hiring, ensuring that your experience, personality, and potential are evaluated by people, not algorithms. All final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.