Task Force Manager

The Task Force Manager serves as the acting General Manager for hotels in transition, supporting both new and existing properties. This role provides corporate-level support for assigned projects and ensures operational continuity across multiple locations.Responsible for leading teams and delivering measurable results, the Task Force Manager steps in as the acting General Manager in areas with leadership vacancies. In this capacity, they assume full responsibility for all aspects of hotel operations, including revenue management, sales performance, cost control, staffing, team development, and conflict resolution.This is a hands-on leadership role that combines operational execution with a strong focus on sales performance.ESSENTIAL FUNCTIONSTrains and/or works in other positions to assist assigned properties with employee training or shortages in positions. Including but not limited to front desk, housekeeping, and maintenance.Position requires accountability and effective communication.Works within established guidelines and keeps corporate supervision informed continually of operations progress.Promote community awareness of the hotel and market share.Ensures that corporate reporting deadlines are met all required documents are submitted to accounting.Drive high guest satisfaction and drive positive online reviews while keeping a positive team spirit are a priority.Provides effective people leadership of assigned hotels by attracting, motivating, developing, rewarding, and retaining top talent.Assist with New opening, room and BOH setup, recruiting, Onboarding, and training all positions.Ensures General Managers, HSK and Front desk are trained using only approved company and brand standards.Assist in planning, managing, and attending guest events.Conduct Sales related activity including blitzing driving brand awareness for new entry markets.Coordinate sales strategy meetings with Sales Director, provide input on a weekly basis and assist with overall sales strategy.Performs other duties, as assigned, to meet business needs.KNOWLEDGE, SKILLS, AND ABILITIESLeadership and management skills.Requires excellent communication skills, both verbal and written.Extensive knowledge of the hotel, its services, and facilities.Must have excellent guest service skills.Must be detailed oriented with outstanding organization and communication skills.Ability to travel 100% of the time.PREFERRED EDUCATION/EXPERIENCEHospitality experience required.This position is based in Charlotte and will require travel up approximately 90% of the time.Bachelor’s Degree or equivalent experience is required.3+ years Extended stay experience preferred.