Human Resources Operations Specialist

Job description: Provide dependable operational coverage for Campus Resources (CR) by executing routine Human Resources transactions, managing intake and reporting operational workflows. Key Responsibilities (70–80% Operations / 20–30% Coordination) Case & Intake Management. • Manage shared inboxes and action/ticket queues; triage, route, and resolve standard cases within defined SLAs.• Provide first-level response to routine HR questions (HEO, ECP, and Classified) from campus HR teams.• Job Posting Audit Support: Review active job postings to identify compliance or quality issues; coordinate revisions with campus partners or escalate systemic concerns to leadership. Track trends to inform analysis and targeted campus training needs.• Background Verification Support: Respond to basic inquiries related to background verification processes, in alignment with established protocols.• Content & Site Maintenance: Maintain and update designated SharePoint sites to ensure accuracy, version control, and accessibility of HR operational materials. SOPs & Documentation• Maintain operational SOPs, templates, and quick reference guides; coordinate updates as processes evolve approaching cutover. Peak Period Support: • Provide additional operational coverage during UAT, cutover, while SMEs focus on project tasks. Minimum Qualifications: • 4-6 years in HR higher ed operations, shared services, or higher education administration• Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills.• Proven accuracy and attention to detail; ability to follow established procedures.• Customer service orientation; clear written and verbal communication.• Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications:• Workday experience (reports, business processes, training support) • Standard schedule with occasional peak period overtime (UAT, cutover).