M365 Engineer

Your responsibilitiesJob SummaryWe are looking for a Microsoft O365 Engineer to join our ThyssenKrupp North America IT team to support our cloud-based M365 services and applications. This position will be responsible for the design, implementation, and maintenance of multiple Microsoft O365 solutions, such as Exchange Online, SharePoint Online, Teams, and OneDrive. This role will also troubleshoot and resolve any issues related to Microsoft O365 performance, security, and availability.Job DescriptionKey Accountabilities:Design, test, and implement Microsoft O365 solutions according to best practices and business requirements.Configure, administer, maintain, and sustain the Microsoft O365 services and applications, such as Exchange Online, SharePoint Online, Teams, OneDriveProvide functional support to enhance capabilities in the areas of tenant management of O365 subscriptionsMust have a thorough working knowledge of Microsoft 365 Exchange Online Administrator roles, duties, and daily performance operationsParticipate as a key team member in evaluating, planning, migrating, deploying, and managing Microsoft 365 services.Provide effective and efficient Tier 2 and Tier 3-level service desk support of all users for both cloud-based and client application-based issuesMust be able to provide complete administration of the Microsoft 365 environment and its capabilities.Query Exchange environment using the Office 365 Command online toolImplement and support security policies, such as data retention.Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system.Update, contribute, and maintain local SharePoint team sites as procedures/documentation change.Manage all service operations, delivery, and business unit demand as it pertains to O365 applicationsOptimize processes in order to improve service delivery performanceTake ownership of critical incidents, coordinating resolution parties, and establishing effect communication between stakeholders for post-incident reviewCollaborate with other service managers and service owners to exchange best practice approachesQualificationsBachelor's degree in Information Technology or equivalent work experienceMinimum 5 years Overall IT Operations / Infrastructure ExperienceMinimum 3 years Supporting the Office365 PlatformMinimum 3 years Supporting Office365 Exchange onlineMinimum 3 year Supporting Office365 Teams and Azure ADMinimum 3 year Building solutions within PowerApps/PowerShellMinimum 3 years Supporting Office365 SharePoint Online RequiredIncident Management experience via the Service Now platform RecommendedExcellent organizational, multi-tasking, problem-solving and management skills, with the ability to adjust for frequent changes to project scopes and timelinesBenefits OverviewWe offer competitive company benefits to eligible positions, such as :Medical, Dental, Vision InsuranceLife Insurance and DisabilityVoluntary Wellness Programs401(k) and RRSP programs with Company MatchPaid Vacation and HolidaysTuition ReimbursementAnd more!Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.DisclaimerThis is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.TK does not:1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;2. Request payment of any kind from prospective jobseekers or candidates for employment;3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;4. Send checks to job seekers; or5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.PLEASE NOTE:1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;3. Anyone making an employment offer in return for money is not authorized by TK; and4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.CompanyWith around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence". thyssenkrupp Materials NA is a subsidiary of the internationally operating thyssenkrupp Group. Headquartered in Southfield, Michigan, thyssenkrupp Materials NA is a leading provider of production materials and integrated service solutions with almost 2,900 employees and more than 95 locations in North America. With annual sales of $2.9 billion, the company is focused on value-added processing and distribution of a full line of aluminum, stainless, copper, brass, specialty metals, steel, and plastics products. Supply chain management, transportation and logistics, and production support outsourcing solutions are among the many services provided to customers. Business units include Copper and Brass Sales, Engineered Plastics, Ken-Mac Metals, OnlineMetals, thyssenkrupp Steel Services, thyssenkrupp Supply Chain Services, and thyssenkrupp Materials de Mexico.We value diversityDiversity promotes appreciation of all the individual strengths and differences in the workforce; it is a driver and an expression of our corporate culture.We feel companies that give equal support to all employees regardless age, disability, ethnicity, gender/gender identity or sexual orientation enjoy important competitive advantages and are more efficient. So we can harness diversity to the benefit of employees and the company. What's more, greater diversity leads to greater innovation in the company.thyssenkrupp Materials NA Inc. and the affiliated group companies and business units including Copper and Brass Sales, Engineered Plastics, Ken-Mac Metals, OnlineMetals, thyssenkrupp Steel Services, thyssenkrupp Supply Chain Services, and thyssenkrupp Materials de Mexico. Also including thyssenkrupp Materials Trading NA, LLC and thyssenkrupp Materials, LLC (Aerospace) are equal opportunity employers.Qualified applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly.