Onsite Medical Records Manager - Lake Havasu City, AZ

Onsite Client Operations Manager - Lake Havasu City, AZSummary of Position: Under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities, the Client Operations Manager is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Manager will also assist in training, staffing, and providing coverage at various sites. This position is based out of a Verisma client site, in Lake Havasu City, AZ. Duties & Responsibilities:Responsible for meeting facility revenue goals on a consistent basisAnswers day-to-day questions posed by clients and Release of Information Specialists (ROIS)Identifies and recommends opportunities to increase productivityComplies with all release of information related functions, as stipulated by service agreement.Prepares weekly dashboard and month-end Operational performance reportsMonitors productivity and quality to ensure high customer service satisfactionAssists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.Assists in selecting, interviewing, hiring, training and terminating of employeesParticipates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessaryManages scheduling of onsite staff to include time off requests and payroll approvalDistributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates.Maintains confidentiality by keeping all information seen and heard in the facility secureProvides input into the review and revision of site procedurePerforms quality reviews and site evaluations as required by clientsReviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requesterLooks up medical record numbers, fills out guides and pulls medical records, when appropriateReviews the requests to determine which encounters are being requestedScans and/or captures electronically, the medical record and chooses the appropriate information to be duplicatedCaptures the appropriate pages for the requested records, when appropriateRe-assembles the charts (if paper) for re-filingLogs information that is being sent to the requester either manually or using company software in accordance with the facility procedureDocuments the release of information in the patient medical record or other means determined by the facility.Calculates billing and prepares invoices, as neededCertifies medical records copies, when appropriateAttends all mandatory meetings and/or training sessionsEnsures supplies are available at designated facilitySubmits company-related travel expense reports and original receipts to manager in a timely fashionDevelops and maintains strong, professional relationship/partnership with the Client management teamRuns reports and analyzes content to appropriately manage the operationsComplies with and provides guidance on Company Policies, as identified in the Company HandbookPerforms other appropriate duties, as assigned, to meet the needs of the department and the companyMinimum Qualifications:Bachelor's Degree PreferredPrior Supervisory experienceA valid driver's license and a history of safe drivingAbility to communicate effectively with clients, staff members and management.Experience with medical records or healthcare, beneficial.Knowledge of HIPAA privacy information standards, required.Medical terminology coursework, preferredRHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required.Ability to travel to various assigned accountsAbility to report to work consistently with minimal unplanned schedule deviations