Account Manager

🚀 Are you ready to join our team of young, talented, and brilliant marketers?At ECD Digital Strategy, we help eCommerce brands grow profitably through email/SMS retention, paid media, and website optimization. We’re a remote team that moves fast, cares deeply, and holds a high bar for clarity, quality, and follow-through.We’re hiring an Account Manager who loves ownership: someone who can lead client relationships, run a tight operating cadence, and translate strategy into shipped work that drives measurable results. We’re an ROI-driven e-commerce digital marketing and ad agency whose clients see us as an integral and irreplaceable partner in their ongoing growth.We guarantee that all of the work we do more than pays for itself with increased trackable revenue for our clients.Our team is our most valuable asset. As a member of our team, you'll have the opportunity to work with a group of talented thinkers, dreamers, and doers who move the industry forward with fresh ideas and excellent service.So, if you're interested in working remotely with a fun, driven, and fast-growing team, then come join us at ECD Digital Strategy!This role is for you if you are… An EXCELLENT communicator - people love you and you love helping people succeedDetail-oriented and extremely organizedProfessionalism is your middle name - you follow up and you follow throughA self-starter with a strong work ethicA high performer and hold yourself to high standardsInspired by the latest eCommerce trendsLooking to be a part of a rapidly growing and value-driven companySomeone who cares - You care enough about the client’s success that you always put your best foot forward and pay attention to the smallest details.This role is NOT for you if…You avoid hard conversations about timelines, scope, priorities, or performanceYou need constant direction to stay on trackYou treat reporting as a deliverable instead of a decision-making toolYou want a “coordinator” role instead of true ownershipWe await your application!What you'll be doingAs an Account Manager, you will have five key roles:Client Liaison: Act as the primary point of contact between clients and the agency, ensuring clear communication and understanding of client goals.Project Coordination: Oversee website design, development, email/SMS, and paid media projects, ensuring timely delivery and client satisfaction.Strategic Planning: Collaborate with clients and internal teams to develop and implement effective digital marketing strategies.Campaign Optimization: Analyze performance metrics for email/SMS and paid media campaigns, making data-driven recommendations for optimization.Client Growth: Identify opportunities for upselling services to grow client sales and expanding client relationships through excellent account management and understanding of client needs.Your only goal is client success and happiness.What success looks likeIn your first 30 daysYou learn our systems, tools, standards, and communication styleYou run client calls with strong prep and clean recapsYou keep tasks moving without constant reminders from othersBy 60–90 daysClients feel calmer and clearer because you own priorities and communicationReporting consistently leads to decisions and improvements (not just numbers)You proactively surface risks, opportunities, and next steps before anyone asksDuring this role, you'll have the opportunity to work directly with The ECD founder, the marketing, and the creative teams on some fun retention and creative projects.RequirementsBased in Latin AmericaExperience with KlaviyoExperience with ShopifyExperience with conversion rate optimizationExperience with project managementExperience managing a team of peopleExperience working with 7-8 figure e-commerce brandsKnowledge of DTC customer lifecycle and retention marketingDeep understanding of e-commerce marketing and tacticsWhat’s in it for youThe opportunity to lead 7-8 figure e-commerce brands to success through digital marketing effortsThe opportunity to collaborate with the marketing and creative teams on some advanced retention and marketing strategiesRemote work and flexible scheduleAccess to continuing education and unlimited resources to grow in your fieldCompetitive PTO and compensation ($2,000–$3,500 USD/month DOE)Our non-negotiables (Must Read)We expect that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. In other words, live “Above the Line.” We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following Above the Line principles:Accountability: See It, Own It, Solve It, Do ItBecome part of the solutionRespect for others and their feelingsAct now!Ask the question: “What else can I do?”Ask the questions: “What coaching do you have for me?” and “What can I do better?Personal ownershipShow others that you careNext Steps:Apply for the job! Answer the questionnaire and submit your resume! We’ll review your application as quickly as we can and get back to you.