Network Assistant

Company DescriptionDRN, founded in 1950, is a member-owned cooperative headquartered in Ellendale, North Dakota, delivering high-speed Internet to approximately 8,100 residents and businesses. With a 100% fiber-optic network, DRN is committed to providing advanced telecommunications solutions. ReadiTech, a division of DRN, specializes in Managed IT Solutions, offering IT support, cloud services, computer hardware and software, security, and phone systems from its locations in North Dakota and South Dakota. DRN and ReadiTech aim to enhance business operations, community connectivity, and security with innovative technology. For more details, visit drn.coop or readitech.com.Role DescriptionThe Network Assistant position is responsible for maintenance, monitoring and supporting DRN ReadiTech Managed Service customers’ networks. The primary role includes but is not limited to assisting with day to day MS operations along with directly supporting customers and DRN’s IT Analysts. The Network Assistant position will report to the Enterprise IT Manager. The Network Assistant will complete a wide range of special projects as assigned. The Network Assistant must possess the ability to work and get along with other employees and departments in a positive manner for the maximum benefit of the company. This individual will be expected to deliver exceptional customer service to both internal and external customers. Regular work hours are Monday through Friday 8 am to 5 pm. Night and weekend work may be required as the business need dictates along with an on-call rotation schedule.Education and Experience2 year IT related degree required along with related job experience.Must have (or be able to obtain within 1 year) entry-level certifications along with the ability to obtain additional professional certifications as the business need dictates.