Senior Cisco Unified Communications (UC) Engineer
Company DescriptionNFCF Solutions is a service-disabled veteran-owned small business offering specialized services in IT, Cybersecurity, Telecommunications, VoIP, Medical Staffing, Multimedia, and Facility Management across the United States. With operations in multiple states, including FL, NC, TX, and CA, we are committed to delivering innovative, secure, and customized solutions tailored to client needs. Our team focuses on staying ahead of industry trends, particularly in software development and cybersecurity. Backed by a strong track record and a dedication to excellence, NFCF Solutions is a trusted partner for mission-critical success.Role DescriptionThis is a contract-based hybrid role for a Senior Cisco Unified Communications (UC) Engineer located in Aberdeen, SD, with some work-from-home flexibility. Primary duty model: Remote‑firstOn‑site work: Only when specifically authorized by the Government (e.g., planned maintenance, migrations, or incident response)Travel: Infrequent and pre‑approvedThe role involves the design, implementation, and management of Cisco Unified Communications systems. Responsibilities include troubleshooting telecommunications systems, configuring and optimizing Voice over IP (VoIP) solutions, and providing technical support to ensure smooth operation of communication systems. Collaborating with cross-functional teams and stakeholders will also be a key part of the role to achieve project objectives.QualificationsStrong troubleshooting skills for diagnosing and resolving Unified Communications and network-related issuesExpertise in Telecommunications Systems and Network DesignExperience with Voice over IP (VoIP) implementation and supportProficiency in providing Technical Support for UC technologiesHands-on experience with Cisco Unified Communications products, including CUCM, CUC, and UCCXCCNA Collaboration or CCNP Collaboration certification preferredStrong communication and interpersonal skills to collaborate with internal and external teamsBachelor’s degree in Information Technology, Computer Science, or a related field is preferred