Utility Billing Specialist

Utilities Billing Clerk This classification involves billing of utility, garbage, and recycling services for the City. An employee in this position appropriately and timely bills utility, contracted garbage, and recycling services for utility customers and guaranteed revenue; maintains service addresses of customers; maintains meter inventory; handles and posts meter readings and exceptions; makes adjustments for billings; controls related work orders; and handles developer fees and service connections as well as guaranteed revenue. This position also performs various interviewing, fact collecting, and financial evaluating tasks for billing and updates related computer files.Essential job functions include maintaining the service address files for both in-city and out-of-city utility accounts, downloading meter reads from utility billing systems to radix hand held readers and distributing to contracted meter readers; uploading readings into the utility billing system; printing meter reading exception reports and processing corrections to allow proper billing of accounts; requesting work orders to reread meters; and investigating other exceptions in the field. Other duties include posting reviewed readings; reviewing calculated charges for each account on a preliminary billing register for cycle; and routing ready to bill.Qualifications include graduation from an accredited high school or possession of GED diploma. Proof of the highest level of completed education must be submitted as an attachment with application. Basic professional experience in automated billing preferably in a utility billing environment, basic paid public service experience with heavy contact with the general public and working effectively with various levels of management, and proficiency in Word and Excel are required. Qualified candidates must successfully pass assessments in Microsoft Word and Excel. Physical requirements include light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to twenty (20) pounds. Extended periods of sitting and standing may be required. Work environment is performed primarily in a standard office or utility payment center environment. Tasks are regularly performed without exposure to adverse environmental conditions. Sensory requirements include the ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing.