Amazon Connect Developer/Architect

Role: Amazon Connect Developer/ArchitectLocation: Richardson, TX & Johnston, RIJob Type: Full timeRequired Skill and ExperienceExperience with Amazon Connect, Amazon Lex, Connect AI Agent, and Agent Assist capabilitiesExperience designing and implementing Agentic Voice AI solutions for autonomous customer interactionsKnowledge of Assisted NLU, intent recognition, entity extraction, dialog orchestration, and conversational designExperience with Generative AI services including Amazon Bedrock, foundation models, prompt engineering, and RAG architecturesExperience in architecting voice, chat, IVR, self-service, and omnichannel customer engagement solutionsAWS experience including Lambda, API Gateway, Step Functions, S3, DynamoDB, CloudWatch, IAM, and networking servicesPreferred Skill and ExperienceAmazon BedrockKnowledge Bases and RAGReal-time Agent AssistContact Center Analytics and ReportingSpeech Analytics and Sentiment AnalysisMulti-Agent OrchestrationAI Governance and Responsible AICI/CD and DevSecOps on AWSSalesforce, ServiceNow, or Dynamics CRM integrations