Technical Support Specialist

Telecom Operations Support (Technical Support Specialist)Lake Buena Vista, FL (Onsite)$20.68/hour - weekly payFull-time, 40 hours per week | Contract role through March 2027About the RoleWe're looking for a Telecom Operations Support Associate to join a fast-paced Help Desk team supporting Wi-Fi and telecommunications services. In this role, you'll provide technical support to both Guests and Cast Members, helping resolve connectivity and telecom issues while ensuring smooth operations across multiple systems.You'll also play a key role in monitoring system performance ("eyes on glass"), troubleshooting issues, and supporting large-scale events with reliable technical service.What You'll DoProvide 24/7 technical support via phone and email for Wi-Fi, internet, and telecom issuesTroubleshoot and escalate issues in a high-volume Help Desk environmentMonitor network systems and ensure overall system healthUse tools like LogicMonitor, Airwave, Calix, ServiceNow, and remote diagnosticsCollaborate with telecom and network teams to resolve issues efficientlyClearly communicate technical solutions to both technical and non-technical usersTrack, document, and prioritize incidents using ticketing systemsBasic QualificationsAssociate's degree or equivalent experience3-5 years of Tier 1 Help Desk or technical support experienceStrong knowledge of Windows and macOS environmentsSolid understanding of networking basics (TCP/IP, LAN/WAN, VPN, GPON, DOCSIS)Experience with ticketing systems and remote troubleshooting toolsStrong problem-solving and communication skillsAbility to work independently and adapt in a fast-paced environmentComfortable supporting frustrated users with clear, simple explanationsFlexible schedule (nights, weekends, holidays required)Preferred QualificationsExperience with GPON, Aruba Airwave, or Calix Management SystemFamiliarity with VoIP and Avaya phone systemsBackground with telecom providers (AT&T, Spectrum, Verizon, etc.)Certifications such as CompTIA A+ or Network+ (or Bachelor's degree)ScheduleWednesday-Sunday (Monday & Tuesday off)8.5-hour shifts starting between 4:00 PM - 6:00 PM(Ending between 12:30 AM - 2:30 AM)Additional DetailsHands-on Tier 1 support for Wi-Fi, cellular, and in-house guest systemsStrong troubleshooting ability is essentialCollaborative, team-oriented environment supporting critical operationsEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf