Card Services Manager

Press Alt+1 for screen-reader mode, Alt+0 to cancelAccessibility Screen-Reader Guide, Feedback, and Issue Reporting | New windowevent_busyAll Texas Tech Credit Union branches will be closed on Monday, May 25 in observance of Memorial Day.LEARN MOREarrow_right_altAbout UsContact UsRatessearchSign InBankarrow_circle_leftBackCHECKINGSpend+ Cashback AccountSpend AccountSAVINGSSave AccountMoney MarketCertificate of DepositTOOLSLocations & ATMsOpen an AccountOpen an AccountBorrowarrow_circle_leftBackVEHICLE LOANSAuto LoansBoat LoansAdditional Vehicle LoansProtection OptionsPERSONAL LOANSPersonal LoansCertificate Secured LoansLines of CreditTOOLSRatesSkip-A-PayApply NowMortgagearrow_circle_leftBackWhat We OfferHome LoansRefinance LoansBest Rate GuaranteeLOAN OPTIONSExplore Loan TypesConventional LoansFHA LoansUSDA LoansVA LoansSpecialized LoansDoctor LoansTOOLSContinue ApplicationMortgage CalculatorsRatesMeet The TeamApply NowContinue Your Saved ApplicationLearnarrow_circle_leftBackHELPSupport CenterContact UsRESOURCESRatesLocations & ATMsBlogFinancial GuidesNCUA InsuranceAboutAbout UsCareersOpen an AccountBankchevron_rightarrow_circle_leftBackCHECKINGSpend+ Cashback AccountSpend AccountSAVINGSSave AccountMoney MarketCertificate of DepositTOOLSLocations & ATMsOpen an AccountBorrowchevron_rightarrow_circle_leftBackVEHICLE LOANSAuto LoansBoat LoansAdditional Vehicle LoansProtection OptionsPERSONAL LOANSPersonal LoansCertificate Secured LoansLines of CreditToolsRatesSkip-A-PayApply NowMortgagechevron_rightarrow_circle_leftBackWhat We OfferHome LoansRefinance LoansBest Rate GuaranteeLOAN OPTIONSExplore Loan TypesConventional LoansfHA LoansUSDA LoansVA LoansSpecialized LoansDoctor LoansTOOLSContinue ApplicationMortgage CalculatorsRatesMeet The TeamApply NowComplete Your Saved ApplicationLearnchevron_rightarrow_circle_leftBackHELPSupport CenterContact UsRESOURCESRatesLocations & ATMsBlogFinancial GuidesNCUA InsuranceAbout UsCareersOpen an AccountSign Inarrow_circle_leftPrevious PageCard Services Managerbusiness_centerFull timelocation_onMain Branch,Position Summary: The Card Services Manager is accountable for and leads the credit union’s debit card, credit card, and ATM/ITM channels, ensuring secure, compliant, reliable, and member focused card and self-service delivery channels. This role is accountable for communicating card services strategy suggestions to leadership, vendor performance, driving interchange revenue, fraud and risk oversight, and continuous improvement across all card related services.Duties & Responsibilities:Accountable for the end-to-end product lifecycle for debit, credit, ATM, and ITM’s.Drive interchange revenue growth by increasing card usage, activation, and top-of-wallet positioningEvaluate new features, capabilities, and partnershipsPrioritize and deliver product enhancements based on member needs, data insights, and business impactMonitor and analyze portfolio performance, transaction trends, channel usage, and service metrics across cards and ATM/ITM channelsConsistently deliver reporting and insights on card usage, and member behavior, including KPI tracking and benchmarking against industry and peer standardsLeverage data-driven insights to inform decision-making, enhance card programs, and guide marketing strategies and member engagement initiativesOversee Card Services operations, including card orders, exceptions, ATM/ITM availability issues, and service disruptionsDefine and maintain standards for card and ATM/ITM services, controls, uptime expectations, and service qualityDrive process improvements to reduce friction, improve accuracy, and strengthen operational resilienceManage day to day relationships with card vendors, issuers, networks, ITM/ATM vendors, and other partnersMonitor and manage vendor performance, SLAs, issue escalation, renewals, and contract alignment to improve reliability, functionality, compliance, and member experience across card and self-service channelsImplement and enforce security controls across card and ATM/ITM channels, including fraud monitoring, dispute handling, and issue resolutionEnsure policies, procedures, documentation, and training materials remain current, effective, and compliant with applicable laws, regulations, and security standardsPartner with Marketing to develop and execute promotional campaigns and member communications that drive card adoption and education on card and ATM/ITM offerings and benefitsCollaborate with Operations, Finance, Risk, and Facilities as needed to support channel performance and issue resolutionMaintain professional knowledge by engaging in relevant continuing education and training opportunitiesServe as a representative of Card Services in projects, audits, exams, and internal reviewsSkills & Qualifications:Bachelor’s degree in finance, business, or a related field preferredStrong leadership, organization, and decision-making skillsBroad understanding of debit and credit card operations, regulations, and card network rulesWorking knowledge of ATM/ITM operations, availability management, and incident responseEffective communication and member service skills and ability to collaborate with all Credit Union departmentsThis job description is intended to provide a high level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.Apply NowWhere Red Raiders Bank.TMOpen an AccountGet CoBrowsing CodeSupport CenterBranch & ATM Locations(806) 742-3606Routing Number: 311386073PRODUCTS & SERVICESPRODUCTS & SERVICESSpend+ Cashback AccountSpend AccountSave AccountCertificates of Deposit (CD)Money Market AccountHome LoansAuto LoansPersonal LoansSkip-A-PayHome LoansAuto LoansPersonal LoansSkip-A-PayresourcesCurrent RatesBlogCompanyAbout UsCareersContact UsFinancial ReportsCopyright © 2018-2026 Texas Tech Credit Union. All Rights Reserved.Federally Insured by NCUA.Equal Housing Lender.Privacy PolicyTerms of UseLinks to external websites are provided for convenience. Texas Tech Credit Union is not responsible for their content, links, privacy, or security policies.apiSanitizer" style="visibility: hidden; pointer-events: none; position: fixed;">