Customer Experience Pre Sales Lead

Description:Responsibilities Include:Review proposals, cost estimation and help to negotiate the contract, determine the relative business case which will resonate with client requirementsManage the deal pursuit team and maneuver pursuits with leadership and determine various price simulation which resonates to client business and commercial needs.Assess the customer needs and arrive at the best solution by engaging the technology-transformation and delivery team is the key aspect of the profile.Coordinate between technology, delivery and data sourcing team constantly and help in the product and solution development.Responsible for analyzing, consulting and proposing viable solution opportunities (new and up/cross-sale) including aspects of consulting, large cross tower transformational dealsUse industry experience to evaluate customer requirements and explain applicable business cases to prospects and align to potential ROIAssist sales in developing responses and proposals to prospective and existing customers, including RFI/RFP, SOW, technical queries and capability demonstrationsQualifications:Graduate with minimum 17+ Yrs of experience in Contact Centre Operations | Presales. With Minimum of 8 years in Contact Center delivery sales and consulting. Well versed with principles of solution design, costing, pricing, Transition and Transformation. Understands trends of contact center and BPS industry and has proven track record in generating leads and conversions of logos. Experience in leading clients facing iterations and anchoring customer meetings and discussions. Domain | Process knowledge for areas around Telecom, Healthcare, Media, Retail is preferredShould be well versed with recent tech-transformation, hands-on experience in assessing, evaluating and creating POV and value proposition for contact center solutions (tailored for customer needs)Preferred Skills:Strong customer facing skills, demonstrated ability to communicate technical information to business personnelStrong presentation skillsDemonstrated analytical and technical abilities with the ability to dive into details without losing the "big picture"Should possess knowledge of location, predictive and geo analytics and any experience in the past in a similar role is an added advantageA team player with strong interpersonal skills, including organizational agility