Customer Success Manager/Account Manager

Company DescriptionWright's Media is a leading global content licensing agency known for delivering innovative sales and marketing solutions. We collaborate with industry giants like Condé Nast, Forbes Media, NBC Universal, Dow Jones, and The New York Times to help monetize content and enhance brand visibility. By developing cutting-edge licensing programs, we empower publishers with revenue-generating opportunities and reinforce their authority in the marketplace. Wright's Media is recognized as a trusted partner in the publishing industry.Role DescriptionWe are seeking a Customer Success Manager/Account Manager for a full-time hybrid position based in The Woodlands, TX, with flexibility for some remote work. The role involves building and maintaining strong client relationships, ensuring customer satisfaction, and driving client retention. Key responsibilities include analyzing customer needs, providing customized solutions, and acting as a liaison between clients and internal teams to ensure seamless service delivery.QualificationsProven skills in Customer Satisfaction and Customer Service excellenceAbility to build and nurture strong client relationships and foster Customer RetentionStrong Analytical Skills to understand client needs and evaluate data-driven solutionsExperience in Relationship Building to enhance business growth and client engagementExcellent verbal and written communication abilitiesStrong organizational and time-management skillsProficiency in customer relationship management (CRM) tools is a plusBachelor's degree in Business Administration, Marketing, or a related field preferred